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Tia Gwynn

@tiagwynn

Skilled customer service specialist with extensive experience in client relations.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service specialist with extensive experience in delivering exceptional customer experiences across various industries. My strong communication, critical thinking, and problem-solving skills enable me to resolve issues effectively and exceed customer expectations. I thrive in both team environments and independently, utilizing my time management skills to ensure efficiency in all tasks.

Throughout my career, I have excelled in roles such as a Real Estate Agent, where I advised clients on market conditions and developed content for sales presentations. My experience as a Retail Sales Associate and Customer Service Representative has honed my ability to create engaging shopping experiences and maintain high levels of customer satisfaction. I am passionate about cultivating strong client relationships and contributing to the success of the organizations I serve.

Experience

Work history, roles, and key accomplishments

AH

Retail Sales Associate

Ashley Furniture Homestore

Jun 2016 - May 2018 (1 year 11 months)

Created an engaging shopping experience for customers by initiating conversations and interacting with them in an authentic, personalized way based on their needs. Shared advice with customers on current sales, product knowledge, new promotions in financing; suggested alternative products, complementary pieces for up sale and styling ideas based on customers personal interests and financial abilit

AH

Customer Service Representative

Ashley Furniture Homestore

Aug 2015 - Jun 2016 (10 months)

Answered product and service questions guests may have and suggested products and services with full product knowledge. Resolved product and service problems by clarifying the customers complaint, determining the problem, selecting and explaining the best solution, expediting corrections or adjustments and following up to ensure customer satisfaction.

AS

K-3 and K-4 Teacher

Anchor Christian School

Jan 2012 - Jun 2013 (1 year 5 months)

Handled the basic care and well-being of children by supervising students and notifying caregivers of students progress and development. Introduced students to learning in an organized manner by teaching basic concepts while facilitating students cognitive, social and emotional skills and providing a nurturing and safe environment that both students and parents feel comfortable in.

AA

Flight Attendant

AirTran Airways

Jan 2006 - Oct 2009 (3 years 9 months)

Greeted passengers boarding and departing the aircraft while assisting in locating their seats, storing the placement of their carry-on items and checking that all passengers’ seat belts were securely fastened and luggage was properly stowed for takeoff. Inspected all emergency equipment, insuring they are in working order and instructed passengers with safety briefing in case of an emergency.

HH

Switchboard Operator

HealthSouth Rehabilitation Hospital

May 2001 - Jan 2002 (8 months)

Answered and transferred a 100+ multi-use phone line effectively and kept a detailed record of all incoming and transferred call information. Handled administrative tasks via in person and over the phone by providing information, updating records, and answering inquiries while maintaining patient privacy.

Education

Degrees, certifications, and relevant coursework

RS

Real Estate Training School

Unknown, Real Estate Training

2022 - 2022

Completed real estate training to prepare for a career in the field. Gained knowledge and skills necessary for real estate practices.

RC

Rust College

Unknown, Unknown

2000 - 2004

Attended Rust College. Specific field of study and degree details are not provided.

Tech stack

Software and tools used professionally

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Tia Gwynn - Travel Reset Merchandiser - SAS Retail Services | Himalayas