Ashley Jensen
@ashleyjensen
Customer service professional with 10+ years of experience delivering organized, people-first support.
What I'm looking for
I bring 10+ years of customer service experience, combining strong organizational skills with a consistent ability to work well with others. My goal is to find a role where I can support customers reliably while contributing to a stable, long-term team environment.
In my customer-facing and service roles, I’ve handled responsibilities end-to-end: resetting retail areas, distribution checks, audits, stocking, clearing merchandise, and setting up displays to improve sales. I’ve also gone above and beyond helping customers find exactly what they need, even when situations were complex or time-sensitive.
I’ve led and supported teams as a supervisor, including overseeing several different areas and helping out customer service supervisors. I also contributed to store remodeling work in the RTP area—building and moving fixtures, setting modulars, and filling shelves with merchandise—while maintaining a strong focus on accuracy and readiness.
Beyond retail and dispatching, I supported learning in an education setting as a Teacher Assistant. I helped teachers create lesson plans, worked with small groups of students to enhance the learning process, and oversaw student behavior while helping them work out problems—always staying calm, attentive, and solution-oriented.
Experience
Work history, roles, and key accomplishments
Teacher Assistant
JCPS
Mar 2021 - Jun 2025 (4 years 3 months)
Supported teachers with lesson plan development and facilitated learning through small-group instruction. Managed student behavior and collaborated with other teachers to improve how students learn.
Retail Representative
CROSSMARK
Jun 2016 - Apr 2020 (3 years 10 months)
Reset and stocked retail store areas, completed distribution checks, audits, and inventory-related tasks, and set up merchandise displays to improve store performance. Performed merchandising activities including clearing and preparing areas for sales.
Dispatcher & Customer Service Rep
Horizon Entertainment
Sep 2015 - Jun 2016 (9 months)
Prepared driver routes for daily service and handled customer interactions related to sales and service concerns. Coordinated with the Dish technician, closed out tickets, and organized office operations.
Supervised retail operations including shelf stocking, pricing changes, inventory adjustments, and day-to-day customer service. Led remodel efforts across multiple stores in the RTP area, including building and moving fixtures, setting modulars, and replenishing merchandise.
Education
Degrees, certifications, and relevant coursework
Craven Community College - Havelock Campus
Bioworks Certification, Bioworks
2025 -
Completed a Bioworks certification program at Craven Community College (Havelock Campus) from May to August 2025.
Art Institute of Pittsburgh Online
Bachelor of Science, Interior Design
2009 - 2010
Earned a BS in Interior Design through Art Institute of Pittsburgh Online from 2009 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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