Open to opportunities

Thuthuka Sikhakhane

@thuthukasikhakhane

Message

Experienced IT support specialist with strong desktop, service desk, and basic networking skills.

South Africa

Message

What I'm looking for

I am seeking hands-on IT support roles where I can apply desktop, service-desk, and basic networking skills, contribute to process improvements, and grow technically within a collaborative team.

I am an IT support specialist with over eight years of experience across network, desktop, and service desk environments, delivering reliable end-user support and incident resolution.

My background includes first-line network support at BT, service desk analysis and technician roles at Outworx, and recent desktop support work at Vumela IT where I handled hardware, software, imaging, and deployment tasks.

I bring strong communication, troubleshooting, and customer-service skills, experience with ticketing systems (Zendesk, NGSD), Active Directory, Microsoft Exchange, remote support tools, and a commitment to documenting processes and improving service delivery.

Experience

Work history, roles, and key accomplishments

Desktop Support Engineer

Vumela IT

Apr 2025 - Aug 2025 (4 months)

Installed and maintained desktops, laptops, peripherals and performed onsite and remote troubleshooting, system imaging and deployments to support multiple client environments and improve service delivery.

Desktop Support Remote Support Software Deployment Documentation

IT Support Technician

Outworx

Jan 2024 - Apr 2025 (1 year 3 months)

Provisioned and configured user workstations, delivered real-time support, conducted first-line investigations of client issues and collaborated with Network Operations to diagnose and escalate network incidents, improving resolution accuracy.

Workstation Provisioning Access Management Troubleshooting

Servicedesk Analyst

Outworx

May 2022 - Jan 2024 (1 year 8 months)

Managed Zendesk support tickets and remote resolutions via AnyDesk, administered Active Directory and Exchange accounts, configured mobile MDM settings and provided occasional onsite escalation support to meet SLAs.

Zendesk Active Directory MDM Remote Support Microsoft Teams

1st Line Customer Advisor

British Telecoms

Mar 2017 - Mar 2021 (4 years)

Provided first-line network and customer support, monitored critical infrastructure, diagnosed WAN/connectivity issues, and managed incidents in NGSD ticketing systems to minimize downtime and communicate impacts to customers.

NGSD Ticketing Monitoring Customer Communications Troubleshooting