Permly Ngobeni

I am a proactive, solution-oriented IT Service Desk Technician with seven years of hands-on experience supporting end-users in a large government environment. I specialize in diagnosing and resolving software, hardware and network incidents, creating Azure user accounts and managing asset lifecycles while meeting SLA and customer satisfaction goals.

My technical strengths include Windows OS, Mac support, Intune and SCCM deployment methods, office automation peripherals, remote troubleshooting, and security/anti-virus practices. I consistently document technical knowledge in ticket notes and a Knowledge Base, collaborate with other support teams to highlight trends, and perform imaging and asset-management tasks to ensure accurate records.

I bring strong communication, empathy for frustrated users, multitasking and problem-solving skills, and a customer-oriented mindset. I hold a Diploma in Information Technology and foundational Microsoft certifications in Azure and Security/Compliance, and I am committed to continuous improvement and reliable service delivery.