Sibusiso Buthelezi

As a seasoned desktop support engineer with over 10 years of experience, I have honed my skills in providing top-notch technical support to a wide range of customers. My expertise lies in administering solutions for Microsoft end-users, with a proven track record of building trust and rapport with clients. I am well-versed in troubleshooting complex issues and resolving them efficiently.

Throughout my career, I have worked with various organizations, including TMF IT Solutions, Advanced Projects and People, Tsebo Solutions Group, and Summit Networks. My experience has equipped me with the skills to provide remote and onsite technical support, manage SLAs, and ensure positive user feedback. I am confident in my ability to lead teams and implement IT projects nationally, ensuring data security and overseeing website development.

I am committed to staying up-to-date with the latest technologies and have completed various courses, including IBM Skills Network, Dell Client Foundations, and Lenovo Privacy Basics. I am currently working on completing an SQL Bootcamp course on Udemy as part of my upskilling journey.