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Ethel Mdlangathi

@ethelmdlangathi1

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Qualified IT Operations Specialist delivering dependable technical support and process improvement.

South Africa

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What I'm looking for

I seek a hands-on IT support role in a collaborative environment where I can resolve technical issues, improve processes, mentor users, and grow into broader IT operations responsibilities.

I am a qualified IT Operations Specialist with hands-on experience in technical support, desktop and network administration, and cloud-based application support. I have progressed from IT Senior Technician / Service Desk Team Leader to Technical Support Analyst, consistently improving customer satisfaction, documentation, and operational processes.

I hold multiple industry certifications (CompTIA A+, N+, IT Operations Specialist; Microsoft 365 Fundamentals) and have strong competencies in Windows and macOS environments, Azure AD, Exchange/AD, VoIP, and hardware troubleshooting. I am dependable, detail-oriented, and motivated to expand my skills while contributing to organisational uptime and service quality.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst

Current

Global Tech Solutions

Mar 2024 - Present (1 year 7 months)

Provide technical support and troubleshooting for clients and internal teams, resolving issues via phone, email and chat while contributing to knowledge base and process improvements to maintain high customer satisfaction.

Technical Support Troubleshooting Windows Hardware Setup System Monitoring Documentation Customer Support

IT Senior Technician

IT Ex Gratia

Jul 2020 - Mar 2024 (3 years 8 months)

Led service desk activities, installed and maintained endpoints and network equipment, supported cloud and MS Office apps, and managed IT inventory and projects to improve system uptime and compliance.

Desktop Support Networking Windows Server Asset Management Remote Support