Open to opportunities

Charl botha

@charlbotha1

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Experienced IT Support Specialist with 20+ years delivering reliable desktop and network support.

South Africa

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What I'm looking for

I seek an IT support role providing on-site and remote desktop/technical support in a collaborative team, with opportunities to apply troubleshooting and system administration skills.

I am an IT Support Specialist with over 20 years of hands-on experience providing desktop, application, hardware and networking support for corporate and SME clients. I excel at troubleshooting Windows operating systems, Microsoft Office environments, and a wide range of peripherals, delivering both on-site and remote assistance to minimize downtime.

Across roles at Airborne Consulting, Dimension Data and Business Connexion, I led helpdesk operations, resolved call-centre tickets, documented client desktop configurations, and supervised technical teams to ensure timely resolutions. I am recognized for strong problem-solving, clear communication, and consistent delivery under pressure.

I bring an energetic, open-minded and creative approach to IT challenges, fluent in English and Afrikaans, and available immediately to contribute to a team-focused environment where reliable end-user support and system uptime are priorities.

Experience

Work history, roles, and key accomplishments

Support Engineer

Airborne Consulting

Jan 2012 - Jan 2024 (12 years)

Delivered on-site and remote IT support for corporate and SME clients, installed and configured Microsoft OS and desktop applications, and performed hardware maintenance to minimize downtime over a 12-year period.

Windows OS Desktop Support Remote Support Ticketing

Support Engineer

Dimension Data

Jan 2008 - Jan 2012 (4 years)

Provided remote and on-site IT support for Adcorp clients, installed and maintained desktop operating systems and software, and resolved hardware and networking issues to ensure service continuity.

Desktop Support Windows OS Installation Remote Support Ticket Resolution

Call Centre Supervisor

Business Connexion

Jan 1996 - Jan 2008 (12 years)

Supervised helpdesk operations and led technical support teams for major clients, produced daily operational reports, and coordinated escalations to ensure timely resolution of support requests.

Team Leadership Incident Management Reporting Remote Support Escalations Client Communication

Computer Technician

Computer Office

Jan 1994 - Jan 1996 (2 years)

Assembled and repaired PCs, performed software installations and system upgrades, and handled general administration tasks to support office IT operations.

Installation Troubleshooting IT Administration