Themba Msibi
@thembamsibi
Remote IT specialist delivering fast, user-focused technical support and systems optimization.
South AfricaWhat I'm looking for
I am a dependable IT support specialist and technical consultant with over 10 years' experience across telecommunications, IT support, and consulting roles. I consistently resolve the majority of support queries on first contact and reduce downtime for clients.
In my current role as Specialist Technical Consultant I troubleshoot Tier 2/3 issues across Microsoft 365, VPN and custom enterprise tools, deliver remote training to large user groups, and create internal documentation to streamline support.
My background includes hands-on helpdesk work, Active Directory administration, ticketing system management (Zendesk, Freshdesk), and technical business analysis where I produced BRDs and user manuals. I also have sales and pre-sales experience in broadband solutions, improving conversion through technical demos and needs analysis.
I am passionate about optimizing systems, improving operational efficiency, mentoring junior staff, and delivering measurable results — including reducing downtime by 30% and cutting client costs by 15%.
Experience
Work history, roles, and key accomplishments
Specialist Technical Consultant
Ultimate Retail Solutions (Pty) Ltd
Apr 2024 - Present (1 year 5 months)
Resolved Tier 2/3 Microsoft 365, VPN and enterprise tool issues, reducing system downtime by 30% and increasing client satisfaction scores by 25% through streamlined project delivery and training.
Sales Consultant – Broadband Specialist
Mynet Holdings
Jul 2021 - Mar 2024 (2 years 8 months)
Achieved team-leading sales targets and closed high-volume service contracts, improving technical pre-sales conversion rate by 18% through needs analysis and product demonstrations.
Computer Support Technician
NETCAD – My IT Support
Oct 2016 - Mar 2017 (5 months)
Provided remote support and administered Active Directory on Windows Server environments, assisting with system sales and crisis response during high-impact incidents.
VLJunior Technical Business Analyst
Vodacom (Pty) Ltd
Sep 2013 - Aug 2015 (1 year 11 months)
Facilitated communication between business and technical teams, produced BRDs and user manuals, and reduced project delays by improving requirement clarity and QA processes.
VLIT Helpdesk Support Agent
Vodacom (Pty) Ltd
Dec 2007 - Aug 2013 (5 years 8 months)
Logged and resolved user tickets with 98% SLA compliance, performed remote diagnostics across VPN and Office 365, and managed AD accounts to ensure minimal downtime.
Education
Degrees, certifications, and relevant coursework
HYHyperionDev
Bootcamp Certificate, Software Engineering
2025 -
Enrolled in a Software Engineering bootcamp focused on practical coding skills and software development principles.
Jonda Learnership Academy
Information Technology System Support, Information Technology
2006 - 2007
Completed an Information Technology System Support learnership covering IT support fundamentals and system administration.
RCRosebank College
Diploma (A+, N+), Computer Engineering
2004 - 2005
Studied Computer Engineering topics including A+ and N+ certifications and foundational hardware and software concepts.
Immaculate High School
Senior Certificate (Grade 12), General Secondary Education
Completed Grade 12 with a Senior Certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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