Surina Mokwena
@surinamokwena
Dedicated Desktop Support Engineer with a passion for user satisfaction.
South AfricaWhat I'm looking for
I am a dedicated and skilled Desktop Support Engineer with a proven track record in providing technical support and troubleshooting hardware, software, and network-related issues. My experience spans various roles in IT, where I have consistently resolved issues efficiently while ensuring high levels of user satisfaction. I thrive in dynamic IT environments and am eager to leverage my expertise to contribute to the success of my future employer.
Throughout my career, I have worked with notable organizations such as ABSA and SBV, where I served as the first point of contact for users seeking technical assistance. My responsibilities included managing user accounts, troubleshooting hardware and software issues, and providing remote support. I have also gained valuable experience in configuring and maintaining IT systems, ensuring that all software and applications are up to date and functioning optimally.
In addition to my technical skills, I possess strong problem-solving abilities and excellent communication skills, which allow me to work effectively both independently and as part of a team. I am committed to continuous learning and professional development, as evidenced by my recent certifications in Microsoft Azure and ITIL practices. I look forward to bringing my expertise and dedication to a new role where I can make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Desktop Support Engineer
Advanced Projects and People
May 2024 - Present (1 year)
Investigated and resolved desktop-related incidents, providing comprehensive technical support for OS platforms and administrative functionalities. Delivered remote and on-site workstation support for Absa retail and corporate environments, efficiently troubleshooting issues and mapping network printers.
IT Service Desk Technician
SBV
Mar 2023 - Mar 2024 (11 months)
Served as the primary contact for technical assistance, managing customer requests in the SBV Call Management System and administering user profiles and access rights. Effectively handled incidents, coordinated IT equipment moves, and provided troubleshooting for hardware, software, and company-authorized applications like MS Office.
Educational Assistant
NN Ndebele Senior Secondary School
Jul 2021 - Aug 2022 (1 year 1 month)
Maintained a safe, secure, and clean classroom environment, ensuring adherence to COVID-19 protocols and general school ground cleanliness. Provided essential administrative support to teachers, including typing, photocopying, data capturing, filing, and record keeping, alongside other required school tasks.
IT Support Technician
SpecCon Training Solutions
Apr 2018 - Apr 2020 (2 years)
Configured and implemented software, including virus protection, on PCs and workstations, ensuring regular updates and adherence to prescribed standards. Installed and maintained operating systems, monitored installed software for compliance, and guided users through problem-solving processes.
Education
Degrees, certifications, and relevant coursework
Impactful Specialist Solutions
National Certificate, IT System Support NQF Level 5
Completed a National Certificate in IT System Support at NQF Level 5. The curriculum included client support, networking, personal development, and various Microsoft Azure certifications (AZ-900, AZ-104, AZ-140). Also covered managing modern desktops (MD-101) and enterprise development.
CTU Training Solutions
National Certificate, IT Technical Support NQF Level 4
Obtained a National Certificate in IT Technical Support at NQF Level 4. Key areas of study included Computer Architecture A and B, Network Architecture, and Operating Systems. Also gained knowledge in IT and Business Planning.
Nigel Youth Development Foundation
Certificate, End User NQF Level 3
Completed an End User NQF Level 3 program, focusing on essential computer applications. Gained proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook. Developed fundamental skills for general computer usage.
Weiveld Agricultural and Hotel School
National Senior Certificate, General Studies
Achieved a National Senior Certificate with a focus on a diverse curriculum. Studied subjects including Afrikaans, English, Business Economics, and Accounting. Also gained exposure to Hotel Keeping and Catering.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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