Thozama Zakuza
@thozamazakuza
Dedicated support agent with a passion for customer service excellence.
South AfricaWhat I'm looking for
I am a purpose-driven support agent with a strong commitment to providing exceptional customer service. My experience at WNS Global Services has equipped me with the skills to handle customer inquiries efficiently and professionally. I take pride in my ability to foster positive relationships with clients, which has resulted in consistently high customer feedback and recognition as the Best Customer Service Agent for three consecutive years.
Throughout my career, I have demonstrated a strong work ethic and a keen attention to detail. I thrive in fast-paced environments and am adept at managing multiple tasks while maintaining a focus on quality service. My technical skills in router setup and ADSL line troubleshooting further enhance my ability to assist customers effectively. I am excited about the opportunity to bring my expertise to Afrihost and contribute to a world-class team.
Experience
Work history, roles, and key accomplishments
Supervisor
Luna Cosmetics
Jan 2024 - Apr 2024 (3 months)
Led, motivated, and managed a team of perfume sales representatives to achieve sales targets and provide excellent customer service. Promoted and sold fragrances, provided excellent customer service, and maintained product knowledge.
Admin Assistant
Ubuntu Transformation Foundation
Jan 2020 - Dec 2020 (11 months)
Conducted on-the-job inductions, data verification, attended press briefings, and performed filling activities and errands. Contributed to administrative tasks and supported the foundation's operations.
Assurance Agent
WNS Global Services
Jan 2016 - Dec 2019 (3 years 11 months)
Handled customer questions, concerns, and queries in a timely and professional manner, consistently achieving top positive customer feedback. Provided impeccable service to clients, which led to winning Best Customer Service Agent for three consecutive years.
Education
Degrees, certifications, and relevant coursework
PE FET College
NCV, ICT
2012 - 2015
Activities and societies: Awarded top of my class for English (Language) from grade 11 until level 4 (final year) at PE College.
Studied IT, exploring innovations and creating platforms for digital worlds. Learned the importance of individual contributions to global change.
Holy Cross High School
Matric, General Studies
2007 - 2009
Learned discipline and gained the opportunity to pursue dreams. Built self-confidence to achieve great things during this period.
Availability
Location
South AfricaAuthorized to work in
Job categories
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