Xolelwa Shawuza

I am a dedicated technical support consultant with over three years of experience in troubleshooting and resolving internet-related issues. My journey began with a learnership at Jarvis Gqamlana Primary School, where I honed my administrative skills and developed a keen understanding of technology in an educational setting. This foundational experience paved the way for my role at WNS Global, where I provided client support and technical guidance, ensuring customer satisfaction through effective communication and problem resolution.

Most recently, I worked at Axxess DSL, where I excelled as a Technical Support Consultant. My responsibilities included troubleshooting network issues, responding to client inquiries via tickets and live chat, and maintaining strong client relationships. I take pride in my ability to listen actively and respond to client needs, which has significantly contributed to my success in the field. I am now eager to enhance my professional skills in a workplace that values hard work and offers opportunities for growth.