SB
Open to opportunities

Shane Van Der Berg

@shanevanderberg

Dedicated Team Leader focused on enhancing customer satisfaction and performance.

South Africa
Message

What I'm looking for

I am looking for a role that values teamwork, fosters growth, and challenges me to improve customer experiences.

I am a dedicated and results-driven Team Leader with a strong background in enhancing customer satisfaction and leading teams. My experience at Teleperformance has equipped me with the skills to coach agents, analyze customer feedback, and drive performance improvements. I thrive in collaborative environments where I can leverage my analytical thinking and problem-solving abilities to achieve team goals.

Throughout my career, I have consistently demonstrated my commitment to excellence. At WNS Global, I not only excelled as a Customer Service Agent but also took on the role of Personal Development Mentor, assisting new starters in their journey. My technical support experience at iiNet further honed my skills in addressing customer queries and providing effective solutions. I am passionate about fostering a culture of continuous improvement and personal development within my teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TB

TEFL on the Beach

Certificate, English Language Teaching

2025 -

Currently pursuing a TEFL/TESOL certification through TEFL on the Beach, with an expected completion between February 2025 and July 2025. This course focuses on teaching English as a foreign language.

Cape Peninsula University of Technology logoCT

Cape Peninsula University of Technology

Unknown, Unknown

2015 - 2015

Completed studies at Cape Peninsula University of Technology in 2015. Details regarding the specific field of study and degree obtained are not provided.

University of the Western Cape logoUC

University of the Western Cape

Bachelor of Arts, Arts

2014 - 2014

Obtained a Bachelor of Arts degree from the University of the Western Cape in 2014. The specific field of study for this degree is not detailed.

MS

Mondale High School

High School Diploma, General Studies

2011 - 2011

Graduated from Mondale High School in 2011. This marks the completion of secondary education.

Tech stack

Software and tools used professionally

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Shane Van Der Berg - Team Leader - Teleperformance | Himalayas