Thomas Supply

Managed B2B customer relationships and handled tickets using Zendesk and Jira. Collaborated with major network operators (Orange, Bouygues, SFR) to provide clients with telephone lines and internet access, ensuring their satisfaction and long-term loyalty.

Monitored and analyzed projected interest for customer savings accounts. Provided information and assistance via phone, and implemented promotional campaigns during interest rate increases.

Assisted clients with managing their banking services, including credit cards, insurance, and savings. Provided guidance on various financial products.

Performed reception duties, including welcoming guests and managing check-ins/check-outs. Handled various guest inquiries and provided administrative support.

Marketed high-end food supplements to clients. Engaged in direct sales and customer consultations.

Managed projects within a non-profit organization. Coordinated activities and contributed to community initiatives.

Obtained a banking certification, demonstrating proficiency in financial services and client relations. This certification enhanced my understanding of banking operations and regulations.

Completed professional training to become a hotel receptionist, acquiring skills in guest services, reservations, and front desk operations. This program prepared me for roles in the hospitality industry.

Participated in a language immersion program to improve English language skills. This experience included studying English and business in an international environment.

Completed a professional baccalaureate focused on client and user reception and relations. This program provided foundational knowledge in customer service and communication.