Open to opportunities

Duygu Elci

@duyguelci

Message

Dynamic Account Manager with expertise in client relationship management.

France

Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a dynamic Account Manager with over 8 years of experience in client relationship management, sales, and customer success. My proven ability to deliver exceptional service and manage key accounts has driven revenue growth through data-driven strategies and customer insights. I excel at fostering long-term partnerships and aligning customer needs with business objectives to enhance client satisfaction and retention.

Currently, I serve as a Senior Customer Service Partner Specialist at Booking.com, where I manage a portfolio of high-value accounts and have improved client satisfaction metrics by 20%. My previous roles include Sales & Marketing Manager at Hôtel Du Parc Saint Charles, where I achieved a 50% increase in revenue, and Guest Relations Manager at Millennium Plaza Hotel, where I doubled customer satisfaction scores. I am passionate about leveraging data to drive service improvements and enhance the overall client experience.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Partner Specialist

Booking.com

Aug 2021 - Present (3 years 11 months)

Managed a portfolio of high-value accounts, resolving issues and ensuring customer satisfaction. Leveraged customer feedback data to identify trends and implement service improvement initiatives, improving client satisfaction by 20%.

Client Relationship Management Customer Satisfaction Data Analysis Workflow Optimization

Sales & Marketing Manager

Hôtel Du Parc Saint Charles / Hôtel Merea

Feb 2017 - Present (8 years 5 months)

Designed and implemented sales strategies, achieving a 50% increase in revenue. Conducted market research to develop targeted promotional campaigns, boosting occupancy by 25%.

Sales Strategy Market Research Marketing Campaigns Corporate Client Relationships

Guest Relations Manager

Millennium Plaza Hotel

Jun 2014 - Present (11 years 1 month)

Delivered exceptional guest experiences, achieving a 100% increase in customer satisfaction scores. Utilized CRM tools to manage interactions and build long-term client relationships.

Customer Satisfaction CRM Tools Client Relationship Management Service Delivery

Co-founder of Travel agency

Adjara Batumi Tour

Dec 2012 - Present (12 years 7 months)

Built and managed client accounts, ensuring high levels of satisfaction and repeat business. Developed marketing campaigns that contributed to a 25% increase in revenue in the first year.

Marketing Campaigns Revenue Operations Management

Guest Service Representative

Radisson Blu Bosphorus Hotel

Sep 2008 - Present (16 years 10 months)

Provided exceptional customer service, resolving issues promptly to enhance guest experiences. Supported corporate accounts by managing bookings and facilitating special requests.

Customer Service Customer Experience

Education

Degrees, certifications, and relevant coursework

Istanbul Aydin University

Bachelor of Science, Tourism & Hotel Management

Studied Tourism & Hotel Management, gaining foundational knowledge in hospitality operations and management principles. Focused on developing skills essential for the tourism and hotel industry.

Google

Professional Certificate, Data Analytics

Completed the Google Data Analytics Professional Certificate, acquiring skills in data cleaning, analysis, and visualization. Gained proficiency in using tools like SQL, R, and Tableau for data-driven decision making.

Dataquest

Professional Certificate, Data Analytics

Obtained the Junior Data Analyst Professional Certificate from Dataquest, focusing on practical data analysis techniques. Developed expertise in Python, SQL, and statistical analysis for real-world data challenges.