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Marco Birchon

@marcobirchon

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Ambitious sales executive with a proven track record in revenue growth.

Spain

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What I'm looking for

I seek a dynamic role that offers growth opportunities and values strong client relationships.

I am an ambitious, self-motivated professional with over nine years of experience across diverse industries. I am recognized for my strong communication skills, providing exceptional service, and building lasting relationships that foster client retention and generate positive feedback. My proven track record of driving sales growth through up-selling techniques and implementing effective processes has consistently increased profitability.

In my recent role as an International Sales Executive at Sonepar / Mayflex, I exceeded 95% of sales targets in various regions, achieving 115% in Q1 2024 for France and Scandinavia. I take great pride in delivering outstanding support to stakeholders and customers, consistently exceeding KPIs and achieving targets. Fluent in both French and English, I am also actively improving my Spanish, driven by a strong passion for Latin Spanish culture.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor - French Speaking

Jewellery Quarter Bullion Ltd

Oct 2024 - Dec 2024 (2 months)

Guided mostly French-speaking clients in precious metals transactions, boosting satisfaction and loyalty. Resolved intricate issues promptly, enhancing service efficiency and client confidence. Provided clients with market trend insights, aiding informed decision-making.

Precious Metals Customer Service Market Analysis Communication Client Relationship Management

Internal International Sales Executive

Sonepar / Mayflex

Apr 2023 - Apr 2024 (1 year)

Exceeded 95% sales targets in diverse regions, achieving 115% in Q1 2024 for France and Scandinavia. Enhanced revenue by engaging international clients with Excel products, ensuring timely follow-ups. Maintained customer service excellence, updating clients on shipments and availability.

Sales Targets International Sales Revenue Customer Service Client Relationship Management Timely Follow Ups Excel

Senior Vacation Rental Customer Service Advisor

Tripadvisor

Nov 2021 - Nov 2022 (1 year)

Resolved complex rental issues, ensuring client satisfaction and exceeding KPIs. Guided clients in property selection, enhancing booking experience and clarity. Managed high call volumes, achieving consistent first-contact resolutions.

Customer Service Client Experience KPIs Property Selection First Contact Resolutions Translation

Contractor (Project Work)

Mondelez

Jul 2020 - Jan 2021 (6 months)

Led data migration from SAP to Workday, enhancing ERP efficiency and accuracy. Generated daily reports, providing critical insights for seamless ERP transition. Facilitated cross-department collaboration, fostering a supportive work environment.

Data Migration SAP Workday ERP Systems Reporting HR Operations Contract Drafting

Customer Service Associate / Remediation Specialist BA3

Barclays

Nov 2018 - Nov 2019 (1 year)

Resolved complex customer issues, enhancing satisfaction and loyalty through effective solutions. Collaborated with team to streamline processes, achieving measurable improvements in service delivery. Analyzed customer feedback to identify trends, driving strategic adjustments that boosted efficiency.

Customer Service Process Improvement Customer Feedback Analysis Compliance Banking Operations

Customer Advisor in Debt Collections

Sigma Financial Group

May 2018 - Oct 2018 (5 months)

Assisted clients in resolving debt issues, achieving improved repayment rates and enhancing customer satisfaction. Collaborated with team to streamline debt collection processes, boosting efficiency and reducing recovery time. Utilized analytical skills to identify trends in customer behavior, leading to targeted communication strategies.

Debt Collection Analytical Skills

Administration and Distribution Team BA2

Barclays

Aug 2014 - Apr 2018 (3 years 8 months)

Managed administrative tasks, ensuring efficient operations and smooth distribution processes. Enhanced team collaboration, leading to improved workflow and timely project completion. Utilized analytical skills to identify process improvements, resulting in measurable efficiency gains.

Distribution Efficiency Improvement Team Collaboration Workflow Optimization Analytical Skills Process Improvement

Education

Degrees, certifications, and relevant coursework

Capita and Barclays

NVQ Business Administration Level 2, Business Administration

Completed the NVQ Business Administration Level 2 program, gaining foundational knowledge in business operations and administrative practices. This qualification is equivalent to A Levels in the French education system.

French Education

A Levels equivalent, General Studies

Achieved A Levels equivalent through the French Education system, providing a strong academic foundation. This educational background prepared for further studies and professional development.

Language Applications and Online Courses

Course Completion, Spanish Language

Undertook Spanish language courses through Language Applications and Online Courses to improve proficiency. This demonstrates a commitment to continuous learning and cultural understanding.