Open to opportunities

Thomas Guest

@thomasguest

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Business Development Director who drives B2B revenue and customer success through consultative account management.

United States

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What I'm looking for

I’m looking for a role where I can own consultative B2B growth end-to-end—driving revenue, managing accounts and onboarding, and using CRM-driven processes to deliver measurable customer success and long-term retention.

I’m a customer-focused Business Development Director experienced in managing client relationships and guiding customers through complex B2B solutions. I generated $658,000+ in revenue through consultative, client-focused engagements while staying the primary point of contact from initial engagement through onboarding and service delivery.

Across my roles, I’ve built scalable growth through pipeline management of 60+ accounts, discovery conversations to understand client needs, and strategic guidance that supports compliance requirements and expectation management. Before moving into consulting leadership, I improved retention and long-term value by designing CRM systems and workflows (including HubSpot), developing pricing models and service structures, and coaching teams to deliver consistent customer experience—whether in sales operations or business ownership.

Experience

Work history, roles, and key accomplishments

Owner / Operator

Guest Home Inspection LLC

Jan 2017 - Jan 2020 (3 years)

Built and operated a residential inspection business, managing client engagement from inquiry through service delivery. Managed scheduling and documentation to deliver timely, accurate results and drive repeat business and referrals through consistent service quality and trust.

Client Relationship Management Scheduling Reporting Documentation Customer Success Operational Management Referrals