I seek an IT Support Engineer role where I can leverage my technical skills and experience to boost productivity.
EMLooking for a job
Ernest Manu
@ernestmanu
Pursuing IT Support remote roles.
GhanaWhat I'm looking for
I am a results-driven IT professional with over seven years of hands-on experience in hardware, networking, cybersecurity, and MS systems administration, pursuing IT Support ‘fully remote’ roles.
I have maintained and optimized network infrastructures—switches, routers, firewalls, and wireless controllers—deployed Fortinet FortiGate 100F hardware to strengthen security, and monitored network performance using EMCO Ping Monitor.
I led IT support teams, supervised an assistant for two years (improving operational efficiency by 30%), prepared parts of the annual IT budget, coordinated procurement and asset management, and deployed enterprise apps, including SharePoint and Azure Virtual Desktop.
I also delivered hands-on IT certification training as a Network Engineering Instructor, achieved a 65% average student success rate, and authored comprehensive IT documentation to support users and maintain reliable operations.
Experience
Work history, roles, and key accomplishments
AS
Current
IT Field Support Engineer
AVASO Technology Solutions
Jan 2025 - Present (11 months)
Maintains and optimizes network infrastructure—including switches, routers, firewalls, and wireless controllers—while installing and managing operating systems and software across networked and standalone systems.
JA
Senior IT Help Desk Specialist
Jubaili Agrotec
Oct 2022 - Sep 2024 (1 year 11 months)
Monitored network performance and implemented a Fortinet FortiGate 100F firewall to strengthen security and optimize uptime; led an assistant and delivered four IT initiatives, improving operational efficiency by 30%.
JA
IT Support Officer
Jubaili Agrotec
Jul 2019 - Oct 2022 (3 years 3 months)
Installed and configured wireless APs, routers and time attendance systems; provided end-user support, created IT documentation, and managed escalations to ensure timely resolution and continuity.
ON
Network Engineering Instructor
OpenLabs Ghana (NIIT)
Jun 2018 - Jul 2019 (1 year 1 month)
Delivered hands-on network engineering and IT certification training, achieving a 65% student success rate and building practical technical skills in learners.
Education
Degrees, certifications, and relevant coursework
MS
MSBM-UK
Advanced Professional Certificate, Management Information Systems
2025 - 2025
Grade: Pass
Activities and societies: -
Advanced Professional Certificate in Management Information Systems (MIS) from MSBM-UK.
OG
OpenLabs NIIT Ghana
Professional Diploma, Information Technology
2016 - 2021
Grade: Excellent
Activities and societies: -
Professional Diploma in Information Technology obtained from OpenLabs NIIT Ghana.
UCUniversity of Cape Coast
Bachelor of Science, Fisheries and Aquatic Sciences
2007 - 2011
Bachelor of Science in Fisheries and Aquatic Sciences completed at the University of Cape Coast.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
GhanaAuthorized to work in
Salary expectations
38k-48k USD
Social media
Skills
Network AdministrationWireless ControllersEMCO Ping MonitorFortinetSharePointAzure Virtual DesktopSystems AdministrationTroubleshootingIT Asset ManagementTechnical DocumentationUser SupportTime AttendanceZebra Mobile PrintersISP And Telecom Equipment InstallationProject DeliveryEnhanceGmailInstructor
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