Thessalonica Aliado
@thessalonicaaliado
Dynamic account manager with expertise in customer service and culinary arts.
What I'm looking for
I am a dedicated professional with a diverse background in account management and culinary arts. Currently, I serve as an Associate Manager in Account Management at T-Mobile, where I leverage my strong interpersonal skills and problem-solving abilities to enhance customer satisfaction and drive team performance. My journey in the culinary field began with a Grand Diploma in Professional Culinary, Baking, and Pastry Arts, which has equipped me with a unique perspective on customer service in the hospitality industry.
Throughout my career, I have held various roles in customer service and management, including positions as a Customer Resolution Expert and Subject Matter Expert at T-Mobile. My experience in these roles has honed my ability to effectively organize and manage multiple tasks while maintaining exceptional communication with clients. I thrive in dynamic environments and am always eager to learn and adapt to new challenges, ensuring that I contribute positively to my team and organization.
Experience
Work history, roles, and key accomplishments
Assoc.Mgr.- Account Management
Sutherland Global Philippines
Jun 2023 - Present (2 years 1 month)
Managed client accounts and ensured high levels of customer satisfaction. Collaborated with cross-functional teams to resolve complex issues and improve service delivery.
Customer Resolution Expert
Sutherland Global Philippines
Feb 2023 - Jun 2023 (4 months)
Resolved complex customer issues and escalated unresolved problems to the appropriate teams. Provided expert guidance and support to customers, ensuring a positive experience.
Subject Matter Expert
Sutherland Global Philippines
Oct 2022 - Feb 2023 (4 months)
Served as a subject matter expert for T-mobile products and services, providing guidance to colleagues and customers. Developed and delivered training materials to enhance team knowledge.
Technical Support
Sutherland Global Philippines
Jul 2022 - Sep 2022 (2 months)
Provided technical assistance and troubleshooting for T-mobile customers. Diagnosed and resolved hardware and software issues, ensuring minimal downtime.
Customer Service Representative
Sutherland Global Philippines
Aug 2021 - Jun 2022 (10 months)
Assisted customers with inquiries, resolved complaints, and provided information about products and services. Maintained a high level of professionalism and customer satisfaction.
Customer Service Representative
Sitel Philippines Tarlac
Jan 2020 - Dec 2020 (11 months)
Handled customer inquiries and provided support for various services. Ensured efficient and accurate resolution of customer issues.
Field Sales Officer
Gerry's Restaurant and Bar
Jun 2019 - Dec 2019 (6 months)
Managed field sales operations and achieved sales targets. Developed and maintained strong customer relationships to drive business growth.
Assistant Store Manager 2
Gerry's Restaurant and Bar
Feb 2019 - Jun 2019 (4 months)
Assisted the Store Manager in daily operations, including staff supervision and inventory management. Ensured smooth functioning of the restaurant and high service standards.
Cashier / Office Clerk
Gerry's Restaurant and Bar
Jul 2018 - Jan 2019 (6 months)
Managed cash transactions and handled daily office administrative tasks. Maintained accurate records and ensured efficient workflow.
Service Crew
Gerry's Restaurant and Bar
May 2018 - Jun 2018 (1 month)
Provided excellent customer service and assisted with food and beverage service. Maintained cleanliness and organization of the dining area.
Assistant Cook
Café Maja Rica
Jun 2017 - Apr 2018 (10 months)
Assisted the head cook in food preparation and kitchen operations. Ensured adherence to food safety and hygiene standards.
Pastry Instructor
Freelance
May 2014 - Present (11 years 2 months)
Taught pastry techniques and recipes to students in Milan, Italy. Developed and delivered engaging culinary lessons.
Jr. Commis Chef
Foodparks by Raintree
Nov 2013 - Apr 2014 (5 months)
Assisted senior chefs in preparing various dishes and managing kitchen inventory. Gained hands-on experience in a professional kitchen environment.
On-Job-Training
L'incontro Ristorante Italiano
Jul 2013 - Present (12 years)
Completed on-the-job training in an Italian restaurant, learning various culinary techniques and kitchen operations. Assisted with food preparation and service.
Education
Degrees, certifications, and relevant coursework
Global Culinary and Hospitality Academy
Grand Diploma, Professional Culinary, Baking and Pastry Arts
Completed a comprehensive program in professional culinary arts, baking, and pastry arts. Gained extensive knowledge and practical skills in various aspects of food preparation and presentation.
The Maya Kitchen Culinary Arts Center
Certificate, Basic Culinary
Undertook training in basic culinary techniques and principles. Developed foundational skills in cooking and kitchen operations.
Santa Isabel College
High School Diploma, General Studies
Graduated from high school, completing the standard curriculum. Acquired fundamental academic knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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