Thessalonica Aliado - Assoc.Mgr.- Account Management - Sutherland Global Philippines | Himalayas
TA
Open to opportunities

Thessalonica Aliado

@thessalonicaaliado

Dynamic account manager with expertise in customer service and culinary arts.

Philippines
Message

What I'm looking for

I seek a dynamic workplace that values creativity and offers growth opportunities.

I am a dedicated professional with a diverse background in account management and culinary arts. Currently, I serve as an Associate Manager in Account Management at T-Mobile, where I leverage my strong interpersonal skills and problem-solving abilities to enhance customer satisfaction and drive team performance. My journey in the culinary field began with a Grand Diploma in Professional Culinary, Baking, and Pastry Arts, which has equipped me with a unique perspective on customer service in the hospitality industry.

Throughout my career, I have held various roles in customer service and management, including positions as a Customer Resolution Expert and Subject Matter Expert at T-Mobile. My experience in these roles has honed my ability to effectively organize and manage multiple tasks while maintaining exceptional communication with clients. I thrive in dynamic environments and am always eager to learn and adapt to new challenges, ensuring that I contribute positively to my team and organization.

Experience

Work history, roles, and key accomplishments

SP

Customer Resolution Expert

Sutherland Global Philippines

Feb 2023 - Jun 2023 (4 months)

Resolved complex customer issues and escalated unresolved problems to the appropriate teams. Provided expert guidance and support to customers, ensuring a positive experience.

SP

Customer Service Representative

Sutherland Global Philippines

Aug 2021 - Jun 2022 (10 months)

Assisted customers with inquiries, resolved complaints, and provided information about products and services. Maintained a high level of professionalism and customer satisfaction.

CR

Assistant Cook

Café Maja Rica

Jun 2017 - Apr 2018 (10 months)

Assisted the head cook in food preparation and kitchen operations. Ensured adherence to food safety and hygiene standards.

FR

Jr. Commis Chef

Foodparks by Raintree

Nov 2013 - Apr 2014 (5 months)

Assisted senior chefs in preparing various dishes and managing kitchen inventory. Gained hands-on experience in a professional kitchen environment.

LI

On-Job-Training

L'incontro Ristorante Italiano

Jul 2013 - Present (12 years)

Completed on-the-job training in an Italian restaurant, learning various culinary techniques and kitchen operations. Assisted with food preparation and service.

Education

Degrees, certifications, and relevant coursework

GA

Global Culinary and Hospitality Academy

Grand Diploma, Professional Culinary, Baking and Pastry Arts

Completed a comprehensive program in professional culinary arts, baking, and pastry arts. Gained extensive knowledge and practical skills in various aspects of food preparation and presentation.

TC

The Maya Kitchen Culinary Arts Center

Certificate, Basic Culinary

Undertook training in basic culinary techniques and principles. Developed foundational skills in cooking and kitchen operations.

SC

Santa Isabel College

High School Diploma, General Studies

Graduated from high school, completing the standard curriculum. Acquired fundamental academic knowledge and skills.

Tech stack

Software and tools used professionally

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