Lyka Guico Verroya
@lykaguicoverroya
Dedicated professional with expertise in customer support and training.
What I'm looking for
I am a dedicated and versatile professional with a strong foundation in customer support, training facilitation, and hospitality management. My experience ranges from working as a barista to a voice collection agent, showcasing my adaptability and service-focused attitude. I pride myself on my attention to detail and commitment to delivering high-quality results.
Throughout my career, I have facilitated training sessions and handled claims support, contributing to organizational success through a blend of technical skills and a passion for continuous learning. My roles have allowed me to develop excellent communication, problem-solving, and leadership skills, which I leverage to enhance team performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Voice Collection Agent
NVGroup Pty Ltd
Jan 2024 - Sep 2024 (8 months)
Managed collections for an Australian account, communicating with clients to resolve outstanding payments. Utilized strong negotiation and communication skills to achieve collection targets.
Training Facilitator
IntouchCX
Jan 2023 - Jan 2024 (1 year)
Facilitated training sessions for new and existing employees, ensuring comprehensive understanding of company policies and procedures. Developed and delivered engaging training materials to improve team performance.
Ambassador
IntouchCXPPORT
Jul 2022 - Jan 2023 (6 months)
Served as a brand ambassador, representing the company and engaging with customers. Assisted with inquiries and provided information to enhance customer experience.
Customer Engineer Support
CSS Corp
Mar 2022 - Jul 2022 (4 months)
Provided technical support to customers, troubleshooting and resolving engineering-related issues. Collaborated with a team to ensure efficient problem resolution and customer satisfaction.
Barista
Bread Basket
Jul 2021 - Oct 2021 (3 months)
Provided excellent customer service in a fast-paced cafe environment. Prepared and served a variety of coffee beverages and food items.
Education
Degrees, certifications, and relevant coursework
Batangas State University ARASOF Nasugbu
BS in Hotel and Restaurant Management, Hotel and Restaurant Management
Studied Hotel and Restaurant Management at Batangas State University ARASOF Nasugbu. Gained foundational knowledge and practical skills in hospitality operations and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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