Open to opportunities

Lyka Guico Verroya

@lykaguicoverroya

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Dedicated professional with expertise in customer support and training.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer support and training skills in a dynamic environment, fostering growth and collaboration.

I am a dedicated and versatile professional with a strong foundation in customer support, training facilitation, and hospitality management. My experience ranges from working as a barista to a voice collection agent, showcasing my adaptability and service-focused attitude. I pride myself on my attention to detail and commitment to delivering high-quality results.

Throughout my career, I have facilitated training sessions and handled claims support, contributing to organizational success through a blend of technical skills and a passion for continuous learning. My roles have allowed me to develop excellent communication, problem-solving, and leadership skills, which I leverage to enhance team performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Voice Collection Agent

NVGroup Pty Ltd

Jan 2024 - Sep 2024 (8 months)

Managed collections for an Australian account, communicating with clients to resolve outstanding payments. Utilized strong negotiation and communication skills to achieve collection targets.

Debt Collection Negotiation Communication Skills Account Management Customer Relations

Training Facilitator

IntouchCX

Jan 2023 - Jan 2024 (1 year)

Facilitated training sessions for new and existing employees, ensuring comprehensive understanding of company policies and procedures. Developed and delivered engaging training materials to improve team performance.

Facilitation Curriculum Development Public Speaking Employee Development Performance Improvement

Ambassador

IntouchCXPPORT

Jul 2022 - Jan 2023 (6 months)

Served as a brand ambassador, representing the company and engaging with customers. Assisted with inquiries and provided information to enhance customer experience.

Brand Representation Customer Engagement Communication Skills Public Relations

Customer Engineer Support

CSS Corp

Mar 2022 - Jul 2022 (4 months)

Provided technical support to customers, troubleshooting and resolving engineering-related issues. Collaborated with a team to ensure efficient problem resolution and customer satisfaction.

Technical Support Troubleshooting Customer Service Problem Solving Communication Skills

Barista

Bread Basket

Jul 2021 - Oct 2021 (3 months)

Provided excellent customer service in a fast-paced cafe environment. Prepared and served a variety of coffee beverages and food items.

Customer Service Food Preparation Inventory Management

Education

Degrees, certifications, and relevant coursework

Batangas State University ARASOF Nasugbu

BS in Hotel and Restaurant Management, Hotel and Restaurant Management

Studied Hotel and Restaurant Management at Batangas State University ARASOF Nasugbu. Gained foundational knowledge and practical skills in hospitality operations and management.