jenielie osorio

Responded to and resolved customer inquiries through various communication channels, ensuring exceptional service delivery. Maintained strict adherence to industry regulations and company policies when handling sensitive customer information. Managed escalated issues requiring urgent attention, demonstrating sensitivity and resolving complex problems beyond standard procedures.

Proactively communicated with supervisors and team members to resolve issues efficiently. Assisted customers with shipment inquiries, delivering real-time updates and ensuring satisfaction. Conducted investigations and monitored for fraudulent activities to maintain operational integrity.

Boosted customer satisfaction with personalized assistance, expertly finding items, and promoting rewards programs. Managed high-volume transactions seamlessly using Point Of Sale (POS) systems. Led training for new team members on cash register operation and exceptional customer service.

Operated tills to accurately process cash and credit card transactions. Built and maintained courteous and effective working relationships. Prepared orders to deliver excellent presentation and quality standards.

Completed a comprehensive curriculum in office administration, gaining expertise in organizational management and administrative procedures. Developed strong foundational skills essential for effective office operations and support.