Dianne Laurente

Managed scheduling and timely delivery of after-service photos to clients. Created quotes for various commercial cleaning services including pressure washing and day porter services.

Assisted clients from presentation to dispatching branded merchandise. Created quotes and invoices using Xero and managed weekly and monthly reports.

Answered user inquiries via phone, chat, and email, assisting with cancellations and refunds. Mediated between guests and hosts to resolve concerns and evaluated user reviews for policy violations.

Answered guest inquiries via phone calls and assisted with hotel privilege membership enrollment. Advised guests on availability, confirmed reservations, and helped find favorable rates.

Answered guest inquiries via phone calls and negotiated rates to upsell rooms, maximizing revenue. Assisted guests with finding favorable rates for desired reservation dates and dinner bookings.

Greeted guests and assisted them with seating, ensuring guestlists and table reservations were updated. Took guest orders, made menu recommendations, and provided excellent wait service.

Greeted guests and assisted them with seating, ensuring guestlists and table reservations were updated. Answered incoming phone calls for reservations and club inquiries, and performed ad-hoc duties.

Greeted customers, took orders correctly and efficiently, and prepared food while ensuring safety standards. Resolved customer complaints by redoing orders as necessary.

Obtained a Bachelor of Science in Business Administration with a major in Operations Management. Focused on principles and practices of efficient business operations and management.