Open to opportunities

Rhoda Mae Lapuz

@rhodamaelapuz

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Passionate customer service professional with diverse operational experience.

Philippines

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What I'm looking for

I am looking for a fast-paced role that challenges me and allows me to leverage my skills.

I am a dedicated professional with extensive experience in customer service and operations management. My journey began in the telecommunications sector, where I provided real-time assistance to customers, resolving inquiries related to billing and service activation. This role honed my problem-solving skills and taught me the importance of delivering exceptional service.

Transitioning into the food and beverage industry, I took on various roles, including Site Supervisor and Senior Barista. My leadership skills were put to the test as I oversaw café operations, ensuring high standards of quality and customer satisfaction. I am passionate about training my team and fostering a collaborative environment where everyone can thrive.

With a strong commitment to excellence and a drive for innovation, I am eager to contribute to a dynamic team that values growth and creativity. I believe that my diverse skill set and experience will allow me to create valuable solutions for clients and help the company achieve its goals.

Experience

Work history, roles, and key accomplishments

Chat Support (CSR)

Teletech APAC

Dec 2023 - Apr 2024 (4 months)

Provided real-time assistance to customers via chat, resolving inquiries and issues related to telecom services such as billing, network issues, service activation, and account management.

Customer Service Chat Support Telecom Problem Solving Account Management

Site Supervisor

The Harris Music Lounge

Oct 2023 - Dec 2023 (2 months)

Oversaw inventory control and ensured efficient site operations, managing materials, tools, and equipment to support daily activities while ensuring excellent customer service and staff performance.

Inventory Management Operations Management Customer Service Leadership Team Management

Site Supervisor

Neighborhood Cafe & Socials

Mar 2023 - Aug 2023 (5 months)

Managed café operations, ensuring high standards of quality and customer service while training staff in coffee preparation and maintaining a clean environment.

Café Operations Customer Service Training Quality Control Team Leadership

Senior Barista In-Charge

Blacksmith Coffee Company

May 2020 - Feb 2022 (1 year 9 months)

Led the barista team in preparing and serving high-quality beverages, ensuring smooth café operations and an excellent customer experience.

Team Leadership Customer Experience Quality Assurance Café Management

Waitress/Cashier

Le Terrace Restaurant & Cafe

Jun 2018 - May 2020 (1 year 11 months)

Oversaw front-of-house operations, managing customer service, supervising staff, handling transactions, and resolving customer issues.

Customer Service Problem Solving Front of House Management

Barista

ASAP Cafe

Mar 2019 - May 2019 (2 months)

Responsible for preparing and serving coffee and other beverages, maintaining a clean workspace, assisting customers, and ensuring high-quality service.

Coffee Preparation Customer Service Workspace Organization Beverage Service Teamwork

Travel Expert (CSR)

Teleperformance

Sep 2017 - Oct 2018 (1 year 1 month)

Handled inbound and outbound calls related to travel bookings, assisting customers with inquiries and providing expert guidance on flights and accommodations.

Customer Service Communication Skills Problem Solving Outbound Calling