Therése H
@therseh
Aftersales & Support Technician at ASUS, resolving escalations and handling RMA, DOA, and credit applications.
SwedenWhat I'm looking for
At ASUS, I deliver second-level technical and after-sales support to end-users and key Nordic accounts. I manage escalations, process RMA, DOA, and credit applications, resolve NTF cases, and provide out-of-warranty repair cost estimates.
My studies in frontend development covered HTML, CSS, JavaScript, UX/UI, and requirements management. I also studied process technology, quality assurance, food hygiene, safety, and production as part of my Processoperator in Food Industry program.
Experience
Work history, roles, and key accomplishments
Delivered 2nd-level technical and after-sales support for ASUS end-users and key Nordic accounts. Managed escalations, processed RMA/DOA/Credit applications, resolved NTF cases, and provided out-of-warranty repair cost estimates.
Pool Attendant
Stora Sköndal Disability Pool
Jan 2022 - Dec 2025 (3 years 11 months)
Handled daily customer inquiries and ensured visitors had the best possible experience.
Pool Attendant
Stockholm City Sports Administration
Jan 2013 - Dec 2017 (4 years 11 months)
Worked at several sports facilities, providing customer service, cleaning, sanitation, and problem-solving. Handled cash and supervised pools.
Education
Degrees, certifications, and relevant coursework
Teknikhögskolan
Processoperator, Food Industry
2024 - 2025
Processoperator in Food Industry with focus on process technology, quality assurance, food hygiene, safety, and production.
IT-Högskolan
Frontend-Developer, Frontend Development
2022 - 2024
Frontend-Developer program with courses in programming (HTML, CSS, JavaScript), UX/UI, and requirements management.
Komvux NTI
Social Sciences Program, Social Sciences
2017 - 2020
Social Sciences Program with specialization in media and aesthetics, providing advanced knowledge in communication, analysis, and presentation.
Tech stack
Software and tools used professionally
Availability
Location
SwedenAuthorized to work in
Salary expectations
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