Andrea Hundeyin
@andreahundeyin
I troubleshoot SaaS platforms, APIs, and ERP integrations while connecting customers with engineering teams.
SwedenWhat I'm looking for
At Centra AB, I investigate customer-reported platform issues, analyze Kibana logs, test APIs, and help clients configure integrations with third-party ERP systems.
I create detailed bug reports, technical documentation, troubleshooting guides, and knowledge-base content while working closely with development and international support teams. Using Jira, Postman, HubSpot, Aircall, and Confluence, I manage support requests and help customers get more value from the Centra platform.
I'm building my JavaScript, HTML, CSS, API, and web fundamentals as I move toward a more technical, product-focused role.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Centra AB
Aug 2022 - Present (4 years 1 month)
Serve as primary client contact for technical support and advisory services, investigating and resolving issues via log analysis and collaboration with development teams. Manage tickets, create documentation, and support integrations.
Duty Manager
Studio Society
Apr 2019 - Apr 2022 (3 years)
Managed day-to-day operations, ensuring high-quality member experience and retention. Developed retention initiatives, analyzed customer metrics, and presented performance reports to management.
Pro Trainer
Studio Society
Feb 2018 - Apr 2019 (1 year 2 months)
Delivered high-energy group training sessions, designed adaptive programs, and provided personalized feedback to improve member performance and retention.
Education
Degrees, certifications, and relevant coursework
London Metropolitan University
Bachelor of Arts, Events Management
2014 - 2017
Pursued a Bachelor of Arts with Honours in Events Management, developing skills in event planning and management.
Availability
Location
SwedenAuthorized to work in
Job categories
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