Madhumitha KotteswaranMK
Open to opportunities

Madhumitha Kotteswaran

@madhumithakotteswara

Empathetic customer support professional with 7 years of experience.

Sweden
Message

What I'm looking for

I am looking for a role that values empathy and innovation, where I can leverage my skills to enhance customer experiences and contribute to team success.

I am an empathetic and tech-savvy customer support professional with over 7 years of experience in delivering exceptional service in fast-paced, international environments. My expertise lies in handling complex queries, managing escalations, and fostering strong client relationships across various digital channels. I am currently based in Gothenburg and possess a C1-level proficiency in Swedish, which enhances my ability to connect with clients effectively.

Throughout my career, I have excelled in roles such as Senior Client Partner at Access Healthcare, where I managed billing claims and resolved sensitive customer and insurance agent queries with empathy and efficiency. My commitment to training and mentoring new team members has not only improved their onboarding experience but also contributed to overall team performance. I have a proven track record of managing high volumes of support tickets with a focus on first-contact resolution and customer satisfaction, which has been recognized through multiple promotions and awards.

My technical skills include proficiency in modern support tools and systems, as well as programming and DevOps technologies such as Docker, Git, and Kubernetes. I am passionate about leveraging technology to enhance customer experiences and streamline support processes, ensuring that clients receive the best possible service.

Experience

Work history, roles, and key accomplishments

QS

Executive AR

Quintessence Business Solutions & Services

Jan 2017 - Present (8 years 6 months)

Supported clients through consistent and reliable communication, ensuring a seamless customer experience. Processed data accurately and managed documentation to maintain compliance with organizational standards.

Education

Degrees, certifications, and relevant coursework

TV

TPGIT VELLORE

Master of Computer Application Development, Computer Application Development

Studied advanced concepts in computer application development. Focused on practical skills and theoretical knowledge essential for software development.

SC

Sri Akilandeswari women ’s College

Bachelor of Science, Computer Science

Completed a Bachelor of Science degree with a focus on Computer Science. Gained foundational knowledge in programming, data structures, and algorithms.

Tech stack

Software and tools used professionally

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Madhumitha Kotteswaran - Senior Client Partner - Access Healthcare | Himalayas