Madhumitha Kotteswaran
@madhumithakotteswara
Empathetic customer support professional with 7 years of experience.
What I'm looking for
I am an empathetic and tech-savvy customer support professional with over 7 years of experience in delivering exceptional service in fast-paced, international environments. My expertise lies in handling complex queries, managing escalations, and fostering strong client relationships across various digital channels. I am currently based in Gothenburg and possess a C1-level proficiency in Swedish, which enhances my ability to connect with clients effectively.
Throughout my career, I have excelled in roles such as Senior Client Partner at Access Healthcare, where I managed billing claims and resolved sensitive customer and insurance agent queries with empathy and efficiency. My commitment to training and mentoring new team members has not only improved their onboarding experience but also contributed to overall team performance. I have a proven track record of managing high volumes of support tickets with a focus on first-contact resolution and customer satisfaction, which has been recognized through multiple promotions and awards.
My technical skills include proficiency in modern support tools and systems, as well as programming and DevOps technologies such as Docker, Git, and Kubernetes. I am passionate about leveraging technology to enhance customer experiences and streamline support processes, ensuring that clients receive the best possible service.
Experience
Work history, roles, and key accomplishments
Senior Client Partner
Access Healthcare
Jan 2019 - Present (6 years 6 months)
Provided outstanding service by managing billing claims and resolving customer and insurance agent queries. Acted as a primary point of contact for escalations, resolving sensitive billing and service issues with empathy and efficiency.
Senior Executive AR
Omega Healthcare
Jul 2017 - Present (8 years)
Handled international client calls, delivering clear and effective resolutions to complex queries. Efficiently managed sensitive client information (PII) while adhering to privacy regulations.
Executive AR
Quintessence Business Solutions & Services
Jan 2017 - Present (8 years 6 months)
Supported clients through consistent and reliable communication, ensuring a seamless customer experience. Processed data accurately and managed documentation to maintain compliance with organizational standards.
Education
Degrees, certifications, and relevant coursework
TPGIT VELLORE
Master of Computer Application Development, Computer Application Development
Studied advanced concepts in computer application development. Focused on practical skills and theoretical knowledge essential for software development.
Sri Akilandeswari women ’s College
Bachelor of Science, Computer Science
Completed a Bachelor of Science degree with a focus on Computer Science. Gained foundational knowledge in programming, data structures, and algorithms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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