Vivianne So

Provide timely and friendly support to users globally via chat and email. Guide users through troubleshooting and collaborate with stakeholders to improve processes. Manage open banking and KYC verifications while maintaining high customer satisfaction.

Provide timely and friendly support to users globally via chat and email. Guide users through troubleshooting and collaborate with stakeholders to improve processes. Manage open banking and KYC verifications while maintaining high customer satisfaction.

Identify quality issues and recommend solutions through manual localization testing for various apps. Focus on linguistic testing for the Scandinavian market while assisting new colleagues with onboarding.

Identify quality problems and recommend solutions through manual localization testing on various apps. Focus on linguistic testing for the Scandinavian market and assist in onboarding new colleagues.

Verified and performed system, exploratory, and regression testing of the video platform. Created user stories and standardized the testing process.

Manage multiple projects by prioritizing needs and delegating assignments. Ensure on-time deliverables within scope and budget while handling events planning and CRM maintenance.

Engage with customers to resolve issues and answer product questions. Update databases and manage customer tickets, ensuring timely solutions to inquiries and complaints.

Engage with customers to understand their needs and resolve issues. Update databases and manage customer tickets, ensuring timely solutions to inquiries and complaints.

Conduct system, exploratory, and regression testing for a video webinar platform. Create user stories and standardize the testing process.

Managed multiple projects by prioritizing needs and delegating assignments. Handled events planning, invoicing, and CRM maintenance to ensure on-time deliverables.

Participated in leadership training while working with children and youths, focusing on community engagement and development.

Participated in leadership training and worked with children and youths, contributing to community development and personal growth.

Studied Quality Assurance and testing with a focus on eCommerce and Business.

Completed a Higher Vocational program focusing on various aspects of education and practical skills.