At Nacka Municipality, I provided user-facing IT support for hardware, software and workplace IT issues. I troubleshot Windows clients and Microsoft 365, installed computers and peripherals, and handled basic Active Directory tasks.
I managed support cases in Topdesk and Marvel, from registration and prioritization through documentation, follow-up and closure. I also supported meetings and conferences and contributed to improvements in internal support processes.
At Synteda AB, I developed a web-based CV builder application using C#/.NET and JavaScript. I worked with a supervisor on technical decisions, implementation and improvements in an agile development environment.
My background also includes more than a decade of customer service at Nacka Municipality and telephone sales at Diamax Business. I hold a Higher Vocational Education Diploma in Systems Science from KYH, with a web development focus, and continue learning programming and software development.
