GPG P
@gp01
Support technician with a focus on Linux and customer satisfaction.
SwedenWhat I'm looking for
I am a dedicated support technician with a strong focus on Linux, where I have honed my skills in providing first and second-line support. My role at Cloudnet Sweden AB involved troubleshooting technical issues and ensuring high customer satisfaction through effective problem resolution and technical documentation.
During my internship at Swedenpro LTD, I contributed to programming a module for the company's existing time reporting system, which monitored call data. My diverse experience also includes working as a GIS engineer, where I managed documentation for one of Sweden's largest electricity network companies, ensuring clarity and precision in all technical documents.
With a background in IT engineering and a passion for technology, I continuously strive to stay updated on new trends. My interests in training and music provide me with energy and balance, allowing me to maintain a well-rounded approach to my professional and personal life.
Experience
Work history, roles, and key accomplishments
CASupport Technician
Cloudnet Sweden AB
Jan 2023 - Jan 2024 (1 year)
Worked as a support technician focusing on Linux, providing first and second line support. Responsible for technical problem resolution and customer support, enhancing operational efficiency through technical documentation.
IT Consultant Intern
Swedenpro LTD
Feb 2021 - Mar 2021 (1 month)
Assisted in programming a module for the company's existing time reporting system to monitor call data during the pandemic.
Mail Carrier
PostNord AB
Jan 2021 - Feb 2021 (1 month)
Worked as a mail carrier during the pandemic, requiring physical stamina and agility to deliver mail efficiently.
Documentation Engineer
Snille Bemanning AB
Jan 2017 - Jan 2018 (1 year)
Worked in the documentation department of a major electricity network company, managing documentation related to new and reconstruction projects.
Model Builder
Tyréns AB
Jul 2015 - Jul 2015 (0 months)
Worked as a model builder/designer on a project for future elevator solutions, gaining expertise in 3D modeling and printing.
CAD Drafter Intern
PDC Corporation
Apr 2014 - May 2014 (1 month)
Learned to perform CAD drawings efficiently under pressure while assisting engineers with field measurements and bidding.
Education
Degrees, certifications, and relevant coursework
Edugrade Yrkeshögskola
IT Engineer, IT Engineering
2020 - 2022
Studied IT engineering with a focus on Linux and DevOps, completing 400 YH credits.
Nackademin Yrkeshögskola
Building Project Manager, Building Project Management
2013 - 2015
Studied building project management with a focus on CAD/BIM, completing 400 YH credits.
Tech stack
Software and tools used professionally
Availability
Location
SwedenAuthorized to work in
Website
giancarlohp.comJob categories
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