Guy Nevry
@guynevry
Adaptable IT specialist focused on support, service optimization, and technical problem-solving.
SwedenWhat I'm looking for
I am an adaptable, tech-savvy IT specialist with hands-on experience in technical support, service desk operations, and aftersales/back office order and documentation management. I prioritize efficiency, clear communication, and continuous learning to solve complex technical issues.
My background includes roles in service desk and IT specialist positions where I managed incident and request workflows, maintained networks and systems, and supported customers and internal stakeholders across tools like Microsoft 365, Azure, Intune, Active Directory, ServiceNow, Jira, and remote support platforms.
I have driven improvements in service efficiency through data collection and analysis, and I bring strong problem-solving, teamwork, and adaptability to roles that require both technical depth and customer-focused service.
Experience
Work history, roles, and key accomplishments
Aftersales / Back Office
Global Corporate Services
Sep 2024 - Feb 2025 (5 months)
Managed order and documentation related to contracts, warranties, and service agreements, and analyzed service data to improve customer experience and efficiency.
TIProvided technical support and managed network and system administration tasks, improving IT infrastructure reliability and incident resolution.
Customer Service Representative
Lynk & Co
Mar 2022 - Nov 2022 (8 months)
Handled customer inquiries, complaints and order processing, maintaining high service quality and efficient transaction handling.
TILogged and prioritized incidents, fulfilled requests and provided technical troubleshooting to reduce resolution times and improve user satisfaction.
Education
Degrees, certifications, and relevant coursework
Online course
Web Development / Python
2019 - 2019
Completed an online web development course covering Python and related web development topics.
Risbergskaskolan
Educational Leadership
2014 -
Attended Risbergskaskolan with a focus on educational leadership and general secondary education.
Tech stack
Software and tools used professionally
Availability
Location
SwedenAuthorized to work in
Job categories
Skills
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