Open to opportunities

Theresah Amoako

@theresahamoako

Message

I resolve customer issues and build positive relationships across retail and digital support channels.

Ghana

Message

What I'm looking for

I'm looking for a customer service role where I can resolve customer issues, build strong relationships, use CRM tools, and contribute to a collaborative team focused on excellent customer experiences.

I've supported customers across Fiidea, Becelli Fashion Studio, Nacloden Fashion, and Generation Ghana, resolving enquiries, complaints, and purchases while building lasting customer relationships.

As Store Manager at Becelli Fashion Studio, I led employees, oversaw daily operations, trained staff, managed stock, budgets, sales targets, and financial records, and resolved store-related issues.

I've completed Generation Ghana's Digital Customer Service Training Program, using CRM tools, live chat, and audio calls to manage interactions, troubleshoot issues, and maintain detailed service records. I bring clear communication, empathy, adaptability, product knowledge, and strong teamwork to every customer interaction.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Aug 2024 - Oct 2024 (2 months)

Completed an intensive training program focused on developing essential skills for a professional customer service agent, emphasizing practical and theoretical knowledge.

CRM