Open to opportunities

Chardin Mampouya

@chardinmampouya

Message

Enthusiastic Customer Care Representative with a commitment to service excellence.

Ghana

Message

What I'm looking for

I am looking for a dynamic team environment where I can leverage my interpersonal skills and commitment to service excellence.

I am an enthusiastic and empathetic Customer Care Representative with over one year of experience in handling customer inquiries and resolving complaints. My journey in customer service has equipped me with the skills to provide high-quality service across multiple communication channels. I pride myself on my ability to maintain customer satisfaction and contribute to company success through effective communication and problem-solving.

Currently, I am working at eServices Africa Ltd, where I respond to customer inquiries via phone, email, and live chat. I have successfully increased customer satisfaction by 20% through my dedication to resolving issues related to billing and product usage. Additionally, I have trained new hires on company procedures, ensuring that our team maintains a high standard of service.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

eServices Africa Ltd

Mar 2024 - Present (1 year 4 months)

Responded to customer inquiries via phone, email, and live chat, ensuring prompt and professional service. Resolved issues related to billing, product usage, and service complaints, increasing customer satisfaction by 20%.

Customer Service CRM Software Communication Training

Customer Service Assistant

Nilex Corp Company Ltd

Jan 2024 - Present (1 year 6 months)

Assisted an average of 50+ customers daily in a fast-paced call center environment. Delivered accurate information on products and services, contributing to a 95% satisfaction rate.

Customer Service Call Center Operations Product Knowledge Customer Feedback Communication

Education

Degrees, certifications, and relevant coursework

ASPS

Diploma, General Studies

Completed a diploma program at ASPS, focusing on relevant coursework. Gained foundational knowledge and skills applicable to future professional endeavors.

Lycee Chaminade SHS

Baccalaureate, General Studies

Obtained a Baccalaureate from Lycee Chaminade SHS. Developed a strong academic foundation across various subjects.

Michel Gobin JHS

BECE, General Studies

Achieved the Basic Education Certificate Examination (BECE) at Michel Gobin JHS. This certification marked the completion of junior high school education.