Emmanuel Kofi Koomson

I am a dedicated and personable Customer Service Representative with over five years of experience in resolving customer issues, improving satisfaction, and driving customer loyalty. My strong ability to communicate clearly and handle complaints calmly has allowed me to work collaboratively with teams to exceed customer expectations.

In my recent role as a Senior Sales Person at Mykit Shop, I resolved customer complaints professionally and quickly, which significantly improved customer satisfaction and loyalty. I was proud to help retain 65% of our customers through proactive support and also took on the responsibility of training junior staff in customer service excellence. My earlier experience as a Shop Attendant at Spar Market further honed my skills in guiding customers through purchases and maintaining a welcoming environment.