The Missing Piece User
@themissingpieceuser
I resolve IT issues and strengthen cybersecurity across networks, endpoints, and user systems.
United StatesWhat I'm looking for
I've resolved hardware, software, and connectivity issues for First Impression Staffing, Kithi & Company Advocates, and Overdrive Consultants, including a 95% first-call resolution rate and daily first-contact issue resolution.
I combine over 10 years of client-facing support and systems troubleshooting with hands-on cybersecurity training in threat monitoring, digital forensics, endpoint protection, and access control. I'm currently completing an AAS in Cybersecurity while pursuing CompTIA Security+.
Experience
Work history, roles, and key accomplishments
Front Desk Concierge
First Impression Staffing LLC
Jan 2024 - Present (2 years 7 months)
Resolved 100% of daily system and connectivity issues on first contact by troubleshooting hardware, software, and network problems. Trained 10+ team members in core troubleshooting steps and maintained uninterrupted front-of-house operations.
Education
Degrees, certifications, and relevant coursework
Montgomery College
Associate of Applied Science, Cybersecurity
2024 -
Pursuing an Associate of Applied Science in Cybersecurity, expected to complete in 2026.
Institute of Advanced Technology
Diploma, Information and Communication Technology
2014 - 2016
Earned a Diploma in ICT Management, covering foundational information and communication technology principles.
Availability
Location
United StatesAuthorized to work in
Job categories
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