julien durel
@juliendurel
IT support technician with Tier-1 Windows/Linux experience in secure, audit-focused environments.
United StatesWhat I'm looking for
I am an IT support technician with three years of hands-on Tier-1 experience supporting shared Windows and Linux workstations in a secure operational environment.
I troubleshoot operating system issues, application errors, hardware failures, and peripheral connectivity, and I coordinated imaging, re-imaging, and updates to ensure availability and compliance.
I maintain detailed documentation for audits, digitized compliance materials, automated recurring administrative reviews with basic scripting, and trained junior personnel on support workflows.
I combine customer-facing service experience with security-conscious processes, practical virtualization and container exposure, and ongoing cybersecurity education to deliver reliable, mission-focused IT support.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Department of Defense
Mar 2022 - Present (3 years 11 months)
Served as Tier-1 IT support in a secure operational environment, maintaining and troubleshooting 7 shared Windows and Linux workstations, coordinating imaging and procurement of replacement systems, and improving audit readiness through documentation and automation.
Security Guard
Various Employers
May 2020 - Mar 2022 (1 year 10 months)
Controlled access to secure facilities, monitored systems, documented incidents accurately, and escalated issues per SOPs to maintain safety and compliance.
Customer Service Associate
Various Restaurants
Jan 2017 - Jan 2020 (3 years)
Delivered customer-focused service in fast-paced restaurant environments, resolving issues efficiently while maintaining clear communication and workflow continuity.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Cybersecurity & Information Assurance
2026 -
B.S. in Cybersecurity & Information Assurance program started in March 2026; coursework focused on cybersecurity principles and assurance practices.
COCompTIA
CompTIA Security+, Cybersecurity
In-progress Security+ certification expected in February 2026 to validate foundational cybersecurity knowledge and skills.
United States Air Force Technical Training
Technical Training, Vehicle Maintenance
2022 - 2022
Completed technical training in vehicle maintenance, providing foundational military technical and maintenance skills used in subsequent roles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring julien?
You can contact julien and 90k+ other talented remote workers on Himalayas.
Message julienFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
