Jeaneth Ortiz

I've built hands-on IT support experience resolving login failures, application errors, system access issues, and connectivity problems across Windows and Linux environments.

I manage Active Directory users and groups, including password resets, account unlocks, and permission updates. I also apply Group Policy Objects to support secure workstation configuration and troubleshoot issues through event logs and audit settings.

I document, track, and resolve incidents in Jira while providing clear, dependable support to end users. My training includes a Cyber Security Bootcamp, Security+, and an Associate of Science in Computer Network and Security Management.

I'm seeking a Service Desk role where clear processes, teamwork, and quality user support matter.