Open to opportunities

chris button

@chrisbutton

Message

I troubleshoot Windows, Linux, hardware, and network issues while building enterprise-style IT support environments.

United States

Message

What I'm looking for

I'm looking for an IT support, systems, networking, or cybersecurity opportunity where I can troubleshoot technical issues, support users, document solutions, and grow hands-on experience with enterprise Windows, Linux, and network environments.

I've supported more than 100 business accounts daily at UniFirst, documenting service concerns, resolving issues, and translating customer needs into actionable solutions.

Previously at Bridgestone, I monitored and supported automated production systems, helping maintain 99% uptime. I diagnosed issues through logs and alerts, documented replication notes, and escalated technical incidents to IT and engineering teams.

I've built a VMware-based enterprise home lab with Windows Server, Active Directory, DNS, DHCP, Group Policy, user permissions, password policies, and domain-joined Windows workstations.

I'm an IT Cybersecurity graduate with hands-on experience troubleshooting Windows, Linux, PC hardware, remote access, networking services, and customer-facing technical support.

Experience

Work history, roles, and key accomplishments

Current

Route Service Representative

Current

UniFirst

Nov 2021 - Present (4 years 9 months)

Provided daily client support for 100+ business accounts, proactively identifying issues, documenting service concerns, and ensuring timely resolution while maintaining clear communication. Used mobile systems and applications to track inventory, update records, and document issues in real time.

Customer Support Issue Resolution Documentation