Thembokuhle Shezi
@thembokuhleshezi
Customer service professional and reservationist focused on solving problems and delivering excellent service.
South AfricaWhat I'm looking for
I’m a customer service professional with hands-on experience across hospitality and customer support roles. I’ve trained in fast-paced service environments, then moved into customer-facing work where I prioritize clear communication, empathy, and quick, accurate resolutions.
In hospitality, I worked as a Commis chef trainee, supporting food preparation while following “kitchen hygiene & food health and safety.” I also managed work areas like the buffet station and hot & cold sections, and contributed to service readiness through restocking, stock rotation, and cleaning stations.
In customer service, I handle inbound queries, complaints, and account updates—always maintaining “pleasant, confident and telephone manner.” In my current Customer Service Agent role, I help customers with store/discount cards, manage reservation-related needs as a reservationist, make booking changes, and “maximis[ing] revenue through upselling,” ensuring a smooth customer journey from booking to service completion.
Experience
Work history, roles, and key accomplishments
Provided customer service for a retail campaign, assisting with store/discount card setup and updating accounts when customer details changed. Also supported reservations by managing bookings and changes while following company cancellation policies, and maximized revenue through upselling.
Customer Service Agent
WNS Global Services
Jan 2023 - Sep 2023 (8 months)
Resolved customer queries related to gas and electricity top-ups by addressing meter-related issues. Managed customer complaints and provided appropriate solutions to restore service and satisfaction.
Customer Service & Sales Rep
CCI - Umhlanga
Jan 2022 - Dec 2022 (11 months)
Handled inbound customer calls for a car insurance offering by listening to customer needs and resolving issues. Maintained a pleasant, confident telephone customer service standard while supporting sales conversations.
Commis Chef Trainee
Coastlands Umhlanga Hotel
Aug 2021 - Dec 2021 (4 months)
Trained across a la carte, breakfast, and hot/cold kitchen sections, cooking and managing breakfast service while assisting lunch service. Supported smooth service delivery across multiple kitchen stations.
Trained in kitchen hygiene and food health & safety, supporting daily food preparation for buffet service and hot/cold kitchen stations. Helped manage the buffet station and maintained clean, compliant kitchen operations.
Education
Degrees, certifications, and relevant coursework
International Hotel School
Diploma, Professional Cookery and Kitchen Management
Completed a Diploma in Professional Cookery and Kitchen Management through International Hotel School.
Ridge Park College
National Senior Certificate, Secondary Education
Completed the 2018 National Senior Certificate at Ridge Park College.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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