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Open to opportunities

Nomathemba pretty Khumalo

@nomathembaprettykhum

Motivated hospitality professional with extensive customer service experience.

South Africa
Message

What I'm looking for

I am looking for a challenging role that offers growth opportunities and allows me to leverage my culinary and customer service skills.

I am a motivated and qualified hospitality and customer service professional with over six years of experience in the retail, culinary, and hospitality sectors. My expertise lies in food preparation, kitchen operations, front-line customer interaction, sales, and team collaboration. I hold qualifications in Professional Cookery and Hospitality, along with certifications in Project Management and Early Childhood Development.

Throughout my career, I have demonstrated reliability and attention to detail, consistently delivering excellence in customer service and culinary standards. In my current role as a Customer Service Assistant at Woolworths, I greet and assist customers, manage point-of-sale transactions, and ensure adherence to food safety protocols. I am passionate about contributing meaningfully to a professional and growth-oriented environment.

Experience

Work history, roles, and key accomplishments

WC
Current

Customer Service Assistant

Woolworths Professional Service Company

Jan 2021 - Present (4 years 6 months)

Greeted and assisted customers with inquiries, purchases, and returns, while maintaining merchandise displays and ensuring stock replenishment. Operated tills and managed point-of-sale transactions accurately, resolving customer issues and escalating complex concerns appropriately.

BI

Junior Chef

Birchwood Hotel and OR Tambo International

Nov 2018 - Oct 2019 (11 months)

Supported senior chefs in meal preparation and plating, ensuring kitchen areas met food hygiene and safety regulations. Assisted in menu planning, conducted stock takes, and maintained cleanliness of cooking areas and equipment.

Education

Degrees, certifications, and relevant coursework

SG

School of Government

Certificate, Project Management

Completed an introductory course in project management, learning fundamental principles and methodologies for planning, executing, and closing projects. Gained insights into project lifecycle and stakeholder management.

Ekurhuleni TVET College logoEC

Ekurhuleni TVET College

Level 4 Certificate, Professional Cookery

Completed a comprehensive program in professional cookery, focusing on advanced food preparation techniques, kitchen management, and culinary arts. Gained expertise in various cooking methods and food safety standards.

Ekurhuleni TVET College logoEC

Ekurhuleni TVET College

Level 4 Certificate, Hospitality

Undertook studies in hospitality, covering essential aspects of hotel and restaurant operations, customer service, and event management. Developed skills in front-of-house and back-of-house functions.

GC

Global Health Clearinghouse

Certificate, Early Childhood Development

Undertook an introductory program in early childhood development, focusing on the foundational stages of child growth and learning. Acquired knowledge in child psychology, educational strategies, and developmental milestones.

Birchwood Hotel logoBH

Birchwood Hotel

Certificate, Food Safety

Obtained a Food and Safety Certificate, demonstrating proficiency in food hygiene, sanitation, and safety protocols. Ensured compliance with industry standards for food handling and preparation.

Tech stack

Software and tools used professionally

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Nomathemba pretty Khumalo - Customer Service Assistant - Woolworths Professional Service Company | Himalayas