Open to opportunities

Lindiwe Ndlovu

@lindiwendlovu

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Customer service professional providing inbound sales support and guest-focused hospitality experiences.

South Africa

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What I'm looking for

I’m looking for a customer service role with inbound support where I can handle enquiries, process orders accurately, and deliver hospitality-level experiences in a supportive team that values professionalism, reliability, and growth.

I’m a customer-focused professional with experience in hospitality and fast-paced customer service environments. I handle customer enquiries confidently, understand client needs, and provide suitable solutions that create positive customer experiences.

In my roles, I supported daily hospitality operations while maintaining strong service standards. I processed customer orders accurately through telephone and face-to-face interactions, managed payment transactions with accuracy, and resolved customer concerns efficiently to protect service quality.

I also worked across front-of-house and team settings—communicating professionally, building rapport calmly, and staying organised under pressure. Whether assisting customers, supporting events and functions, or maintaining product presentation, I bring reliability, attention to detail, and strong problem-solving to every inbound customer journey.

Experience

Work history, roles, and key accomplishments

Inbound Sales Support Assistant

Empact Group

Feb 2025 - Nov 2025 (9 months)

Provided professional customer service by handling inbound enquiries, orders, and service requests. Maintained accurate customer information, resolved concerns efficiently, and ensured a positive customer experience in a busy environment.

Customer Service Order Processing Communication Reliability

Hospitality Service Assistant

Kids Haven Home

Jan 2024 - Oct 2024 (9 months)

Supported daily hospitality operations while maintaining excellent service standards for guests. Assisted with customer-focused events, orders, and service requests and worked closely with the team to ensure smooth service delivery.

Hospitality Operations Guest Relations Customer Service Order Processing Team Collaboration Professional communication Problem Solving

Bakery Assistant

Pick'n Pay Hypermarket

Oct 2021 - Mar 2023 (1 year 5 months)

Assisted customers with product information and supported service delivery in a fast-paced retail environment. Maintained product presentation standards, processed customer orders, and ensured professionalism while handling customer requests.

Customer Service Product Recommendations Product Order Processing Presentation Standards Professional communication Accuracy & Efficiency Fast Paced Teamwork

Hospitality Kitchen Assistant

Medley Guest House

Jan 2020 - Jan 2021 (1 year)

Provided quality service by assisting with guest requirements and responding professionally to service requests. Coordinated effectively with front-of-house teams and maintained high standards while working under pressure.

Guest Relations Professional communication Team Collaboration Customer Satisfaction Problem Solving Organisation Reliability