mejounsi bitdeiyi
@mejounsibitdeiyi
Customer service specialist focused on hospitality and client satisfaction.
South AfricaWhat I'm looking for
I am a committed, friendly and hardworking customer service professional with strong experience in hospitality and contact-centre environments.
I have delivered high customer satisfaction scores, including a 97% rating and multiple "Agent of the Quarter" recognitions, while supporting front-office and back-office functions in hotels and travel firms.
I am proficient with Freshdesk, Salesforce and Microsoft Office, and regularly use remote desktop tools and ticketing systems to resolve user issues and manage customer records.
I bring clear communication, practical problem-solving and a service-first mindset, and I am ready to relocate to support an organization's customer retention and brand-loyalty goals.
Experience
Work history, roles, and key accomplishments
French Customer Service Advisor
Collinson Group
Oct 2025 - Present (2 months)
Provide French-language support via tickets, email, and calls, resolving account and technical issues using Freshdesk and Salesforce while maintaining service desk records and remote troubleshooting.
Customer Service Agent
Travel Iketu
Nov 2023 - Jan 2024 (2 months)
Handled customer queries, improved satisfaction to 97% within employment, received two Agent of the Quarter awards, and strengthened loyalty through follow-up calls.
Customer Relationship Agent
Commodore Hotel
Mar 2020 - Feb 2022 (1 year 11 months)
Delivered guest services and handled inquiries and concerns across front-office and back-office tasks to ensure high guest satisfaction and professionalism.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the Western Cape
Advanced Diploma, Marketing and Management
2014 - 2014
Completed an Advanced Diploma in Marketing and Management in 2014.
Varsity College, Rondebosch
Certificate, Office Computing / Computer Literacy
2009 - 2009
Completed Office Computing training covering Microsoft Office, Advanced Excel, Word, Publisher and internet skills in 2009.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring mejounsi?
You can contact mejounsi and 90k+ other talented remote workers on Himalayas.
Message mejounsiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
