Open to opportunities

Codey Olivier

@codeyolivier

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Customer-focused hospitality professional skilled in service, team leadership, and sales.

South Africa

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What I'm looking for

I am seeking a customer-facing role in a growth-oriented team where I can use my service, leadership, and sales skills to improve customer satisfaction and retention.

I am a motivated, people-focused hospitality professional with hands-on experience across high-volume cafés, restaurants, and a luxury resort kitchen.

I have led teams as a barista-manager, managed daily operations, supplier relations, and staff training to improve service quality and retention.

My background includes frontline roles—barista, cashier, waiter, and student chef—where I developed strong customer relationship, upselling, and conflict-resolution skills under pressure.

I seek to bring empathy, efficiency, and proven customer-service results to a growth-oriented team in customer service, support, or sales.

Experience

Work history, roles, and key accomplishments

Barista & Manager

The Syndicate Social Club

Sep 2024 - Apr 2025 (7 months)

Led a team in a high-volume café to deliver outstanding customer service, managed operations, supplier relations, and staff training, and improved customer retention through personalised service and proactive issue resolution.

Customer Service Team Leadership Staff Training Operations Management Upselling Cash Handling Time Management

Barista & Cashier

Wiessenhof Coffee Shop

Feb 2024 - Mar 2024 (1 month)

Delivered friendly, professional service in a high-traffic café, maintained product quality and hygiene standards, handled payments and orders, and upsold beverages and snacks.

Customer Service Cash Handling Food Safety Upselling Order Management Communication

Professional Chef (Student)

One & Only

Jul 2023 - Jan 2024 (6 months)

Collaborated with a diverse culinary team at a luxury resort to deliver exceptional dining experiences, developing strong teamwork, organisation, and time management skills under pressure.

Food Preparation Kitchen Hygiene Teamwork Time Management Quality Control

Barista & Manager

High-End Café & Dispensary

Jan 2023 - Jul 2023 (6 months)

Managed daily café operations and staff performance to ensure consistent service delivery and built customer rapport that contributed to repeat business and positive feedback.