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Dominic Bailie

@dominicbailie

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Customer service specialist and experienced hospitality operations leader.

South Africa

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What I'm looking for

I seek a customer-focused role where I can combine remote support and operational leadership, work in a collaborative culture, mentor junior staff, and drive measurable improvements in satisfaction and efficiency.

I am a resourceful customer service specialist and hospitality operations professional with over nine years of experience leading teams, improving workflows, and maintaining high safety and quality standards. I combine remote customer support skills — resolving high volumes of delivery and return issues, managing escalations, and working across multiple systems — with hands-on kitchen leadership that delivered measurable improvements in inventory accuracy, onboarding efficiency, and operational resilience.

I hold certifications in TEFL and SAMTRAC Health & Safety and consistently apply a calm, empathetic communication style to resolve conflicts and retain customers. I seek to bring data-driven problem solving, strong cross-functional coordination, and a service-first mindset to roles that value customer satisfaction, operational excellence, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Amazon

Aug 2022 - Jan 2025 (2 years 5 months)

Resolved 90% of delivery and return issues on first contact and reduced delayed resolutions by 30% through proactive logistics follow-up while managing complex North America customer interactions to improve retention.

Customer Support Escalation Management Logistics Coordination Multichannel Support Quality Assurance Remote Work

Online English Teacher

Preply

Mar 2023 - Apr 2024 (1 year 1 month)

Developed custom lesson plans and delivered one-on-one online instruction via Preply Space, providing timely personalized feedback that improved student engagement and repeat bookings.

Lesson planning Online Instructions Feedback Classroom Management Remote Teaching

Kitchen Manager

Kapstadt Brauhaus

Mar 2020 - Jul 2022 (2 years 4 months)

Led a team of 12+ kitchen staff and implemented inventory controls that reduced stock discrepancies by 25% while improving onboarding efficiency by 40% and maintaining food safety compliance.

Kitchen Management Inventory Control Food Safety Staff Training Scheduling Cost Control Supplier Management Operations

Pit Master / Sous Chef

Vadas Smokehouse and Bakery

Nov 2018 - Feb 2020 (1 year 3 months)

Managed smoking and grilling operations, trained staff in food safety, and introduced signature smoked dishes that increased customer satisfaction and repeat business.

BBQ & Smoking Sous Chef Duties Menu Development Food Safety Inventory Management Equipment Maintenance Staff Training

Commis Chef / Chef de Partie

Vibe Events & Catering

Mar 2016 - Oct 2018 (2 years 7 months)

Prepared and plated dishes for events, handled stock logistics and client communication, and supported bakery and service operations to ensure smooth event delivery.

Food Preparation Plating Stock Management Client Communication Bakery Support

Commis Chef

Foodscene

Nov 2015 - Mar 2016 (4 months)

Performed food preparation, maintained kitchen cleanliness, and conducted stock takes to support menu launches and daily operations.

Kitchen Hygiene Menu Support Food Safety Communication Teamwork

Cashier / Distribution Assistant

Dion Wired

Nov 2014 - Oct 2015 (11 months)

Managed sales floor duties including cashing up, customer assistance, shelf replenishment, and distribution support to maintain store operations and customer service standards.

Cash Handling Customer Service stock replenishment Distribution Merchandising Store Operations