Open to opportunities

Mohamed amine Boutahar

@mohamedamineboutahar

Message

Freelancer Telecommunications Support Agent with strong troubleshooting expertise.

Morocco

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my technical expertise while working autonomously and engaging with diverse clients.

As a dedicated Telecommunications Support Agent, I have honed my skills in managing technical inquiries and troubleshooting for B2B clients. My experience spans multiple roles, including assisting clients with internet networks and telephone lines, and guiding them through online booking platforms. I am passionate about providing exceptional customer service and finding effective solutions to complex problems.

With a strong background in technical support, I have collaborated with sales teams to define optimal internet solutions for new subscribers. My ability to communicate fluently in Arabic, French, and English allows me to connect with a diverse clientele, ensuring that their needs are met efficiently. I am now eager to transition into freelancing, where I can leverage my expertise to assist online clients and take on new challenges in the telecommunications field.

Experience

Work history, roles, and key accomplishments

Current

Freelancer Telecommunications Support Agent

Current

Self Employed

Jun 2022 - Present (2 years 11 months)

As a Freelancer Telecommunications Support Agent, I manage technical inquiries and troubleshoot issues for online clients. I am proactive and solution-oriented, fluent in Arabic, French, and English, allowing me to communicate effectively with a diverse clientele.

Technical Support Troubleshooting Client Communication Problem Solving B2B Support Customer Service

B2B Helpdesk Agent

Xceed Customer Care

Jun 2022 - Dec 2022 (6 months)

Assisted B2B clients with technical issues related to internet networks and telephone lines. Collaborated with the sales team to provide optimal internet solutions for new subscribers.

Technical Support B2B Network Problem Solving Customer Service Collaboration Sales Support Troubleshooting Telecommunications

B2B Helpdesk Agent

Humania BPO

Oct 2020 - Jan 2022 (1 year 3 months)

Provided assistance to clients using an online booking platform, resolving conflicts and guiding them to find the best travel deals. Ensured exceptional service for clients with reduced mobility.

Client Services Conflict Resolution Customer Service Travel Coordination Problem Solving Communication Skills Technical Support

Customer Support Advisor

Xceed Customer Care

Jan 2018 - Sep 2018 (8 months)

Provided technical support for subscribers of a Canadian telecom operator, diagnosing issues and coordinating technician dispatch for service outages.