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MB@mohamedamineboutahar
Freelancer Telecommunications Support Agent with strong troubleshooting expertise.
MoroccoAs a dedicated Telecommunications Support Agent, I have honed my skills in managing technical inquiries and troubleshooting for B2B clients. My experience spans multiple roles, including assisting clients with internet networks and telephone lines, and guiding them through online booking platforms. I am passionate about providing exceptional customer service and finding effective solutions to complex problems.
With a strong background in technical support, I have collaborated with sales teams to define optimal internet solutions for new subscribers. My ability to communicate fluently in Arabic, French, and English allows me to connect with a diverse clientele, ensuring that their needs are met efficiently. I am now eager to transition into freelancing, where I can leverage my expertise to assist online clients and take on new challenges in the telecommunications field.
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Work history, roles, and key accomplishments
Self Employed
Jun 2022 - Present (3 years 5 months)
As a Freelancer Telecommunications Support Agent, I manage technical inquiries and troubleshoot issues for online clients. I am proactive and solution-oriented, fluent in Arabic, French, and English, allowing me to communicate effectively with a diverse clientele.
Xceed Customer Care
Jun 2022 - Dec 2022 (6 months)
Assisted B2B clients with technical issues related to internet networks and telephone lines. Collaborated with the sales team to provide optimal internet solutions for new subscribers.
Humania BPO
Oct 2020 - Jan 2022 (1 year 3 months)
Provided assistance to clients using an online booking platform, resolving conflicts and guiding them to find the best travel deals. Ensured exceptional service for clients with reduced mobility.
Xceed Customer Care
Jan 2018 - Sep 2018 (8 months)
Provided technical support for subscribers of a Canadian telecom operator, diagnosing issues and coordinating technician dispatch for service outages.
Degrees, certifications, and relevant coursework
HTProfessional Bachelor's Degree, Energy
2013 - 2016
Completed a Professional Bachelor's Degree in Energy, focusing on the principles and applications of energy systems and technologies.
Software and tools used professionally
MoroccoYou can contact Mohamed amine and 90k+ other talented remote workers on Himalayas.
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