Theana Taylor
@theanataylor
Customer service professional with strong communication and problem-solving skills.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including accounts receivable management and customer support. My journey began in the hospitality industry, where I honed my skills in providing exceptional service and ensuring customer satisfaction. Over the years, I have developed a strong sense of responsibility and self-motivation, which has propelled my career forward.
In my most recent position at Koslan Trading Company Limited, I successfully managed accounts receivable, resolved billing disputes, and improved processes to enhance customer onboarding and retention. My ability to communicate effectively and my attention to detail have been instrumental in achieving month-end closing and reconciliation goals. I am passionate about leveraging my skills to contribute positively to an organization and help it reach its highest standards of service.
Experience
Work history, roles, and key accomplishments
Accounts Receivable Manager
Koslan Trading Company Limited
Jan 2023 - Jan 2024 (1 year)
Managed accounts receivable processes, resolved billing disputes, and improved customer onboarding and retention. Conducted financial reporting and analysis while ensuring account accuracy and timely collections.
Customer Service Agent
Paymaster
Jan 2020 - Jan 2023 (3 years)
Provided exceptional customer service by managing transactions, processing payments, and assisting clients with various remittance services. Maintained accurate records and ensured smooth operations.
Receptionist
Nishida Gymnastics
Jan 2018 - Jan 2020 (1 year 11 months)
Welcomed and directed visitors, notified personnel of arrivals, and managed payment collections. Ensured a positive experience for all guests.
Waitress
Cannonball Café
Dec 2014 - Nov 2016 (1 year 11 months)
Delivered high-quality service to guests, ensuring satisfaction and timely food delivery. Managed customer interactions and maintained a positive dining experience.
Loan Officer
Express Money Mutual
Mar 2013 - Jan 2014 (10 months)
Evaluated loan applications, computed debt payments, and managed client accounts. Provided solutions to financial issues and ensured compliance with lending policies.
Customer Care Representative
Cowan Electrical Ltd.
Jan 2011 - Mar 2013 (2 years 2 months)
Provided information and assistance to customers, addressing inquiries and ensuring satisfaction. Maintained detailed records of customer interactions.
Education
Degrees, certifications, and relevant coursework
Distinction College
2012 - 2013
Grade: Distinction
Spanish Town High
2006 - 2011
Friendship Primary
2000 - 2006
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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