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Halima Salisu Ibrahim

@thealluringhalima

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Customer Experience Specialist at Specialty Life Insurance who converts cold calls into qualified leads.

Nigeria

Message

At Specialty Life Insurance, I conduct outbound calls to introduce insurance products and qualify potential clients. I achieved a 20 percent conversion rate from cold calls to qualified leads and hit eight sales per week.

At Citizens Disability, I called patients to retrieve medical data and updated their information in CRM systems with 99 percent accuracy. Earlier, at Outsource global Technologies Ltd., I supported clients with medical records retrieval and EMR documentation, maintaining a 95 percent customer satisfaction rate.

Experience

Work history, roles, and key accomplishments

Current

Qualifier

Current

Specialty Life Insurance

Mar 2026 - Present (7 months)

Conducted 90+ outbound cold calls daily to generate leads and introduce insurance products. Achieved a 20% conversion rate and hit 8 sales per week through persuasive communication and needs assessment.

Cold Calling Lead Generation Sales Communication Skills CRM Objection Handling Rapport Building Time Management

Medical Canvasser

Citizens Disability

Jan 2025 - Feb 2026 (1 year 1 month)

Conducted 35+ outbound calls to retrieve patient medical data and updated information in CRM systems with 99% accuracy. Exceeded monthly targets by 150% and was named Agent of the Quarter for 3 consecutive quarters.

Outbound Calling Data Entry CRM Active Listening Communication Skills Lead Conversion Follow up Target achievement

Call Agent

Outsource Global Technologies Ltd.

Jan 2024 - Jan 2025 (1 year)

Served as first point of contact for 100+ inbound and outbound calls daily, assisting clients with medical records retrieval and EMR documentation. Maintained a 95% customer satisfaction rate and met monthly KPIs.