At Specialty Life Insurance, I handled inbound and outbound calls from potential life insurance leads and contributed to a 12% increase in department sales through upselling and cross-selling.
I logged call records and case notes in the CRM system, transferred potential leads to advisors, and consistently met and exceeded my KPIs.
At State Logistics Services, I managed customer calls, scheduled orders, and tracked on-time delivery. I achieved the team’s lowest average call-handling time in 2022 and 2023.
