EAEne Queen Ameh
@enequeenameh
Customer support and medical records specialist delivering high-accuracy documentation and process improvements.
NigeriaWhat I'm looking for
I am a results-driven Customer Support Specialist and Medical Records Specialist with hands-on experience supporting U.S. healthcare and insurance clients through high-volume outbound calling, medical records retrieval, and CRM documentation.
In my current role I conduct 50–80 daily healthcare calls, achieve a 95% request completion rate, maintain 99% documentation accuracy, and proactively escalate and resolve critical cases to improve turnaround times by 20% and client satisfaction by 15%.
I consistently meet KPIs in remote, target-driven environments, and bring strong skills in SOP compliance, quality assurance, CRM systems (Salesforce, Zoho), dialer systems, and reporting to contribute immediately to operations and customer outcomes.
Experience
Work history, roles, and key accomplishments
Medical Records Specialist
Citizens Disability
Aug 2024 - Present (1 year 6 months)
Managed outbound medical record retrieval, conducting 50–80 calls daily to hospitals and pharmacies to achieve a 95% request completion rate and improved turnaround time by 20%. Maintained 99% CRM documentation accuracy and escalated critical cases promptly, contributing to a 15% increase in client satisfaction.
Lead Generator
PPG
Feb 2023 - Jul 2024 (1 year 5 months)
Performed 400–450 outbound sales calls daily, maintaining a 92% lead quality rate and improving transfers to licensed agents by 28%, consistently exceeding call and qualification targets to boost pipeline efficiency.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Biochemistry
Completed a Bachelor of Science in Biochemistry, graduating in December 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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