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Thangrolien Tusing

@thangrolientusing

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Business Operations & Analyst improving efficiency through fraud, marketing ops, and compliance-driven insights.

India

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What I'm looking for

I’m looking for a role where I can drive process optimization and analytics—using dashboards, SQL/Excel, and strong compliance focus—to reduce turnaround time, improve data accuracy, and partner cross-functionally to deliver measurable operational impact.

I’m a results-driven Business Operations and Data Analyst with 7+ years across Fraud Operations, Marketing Operations, and Benefits Administration. I combine analytical rigor with hands-on operational execution to support compliance, reduce turnaround time, and make data-informed decisions.

In fraud dispute operations, I investigate and resolve 150+ daily claims, analyze transactional patterns to reduce false positives, and deliver daily fraud/dispute dashboards in Excel. I’ve improved operational efficiency by documenting SOPs and closing process gaps, reducing average handling time by 18%, while maintaining 99%+ documentation accuracy for audits.

Previously, I supported 10+ US-based clients through marketing and administrative operations—building lead-generation processes, managing CRM workflows in Salesforce and Zoho, and improving sales efficiency by 25%. I’ve also streamlined operations by saving clients 15+ hours weekly and reducing manual workload by 30% through automation and standardized templates.

Experience

Work history, roles, and key accomplishments

Fraud Dispute Analyst

Midland Credit Management

Jan 2025 - May 2026 (1 year 4 months)

Investigated and resolved 150+ daily fraud and dispute claims across ATM, POS, and signature-based transactions while ensuring compliance with Regulation E and Regulation Z. Built fraud/dispute dashboards, performed root-cause analysis, and improved handling time by 18% through SOP documentation and process optimization.

Fraud Investigation Dispute Resolution Risk Assessment Regulatory Compliance Reg. E Reg. Z Transaction analysis Root Cause Analysis CA SOP Documentation Process Improvement Dashboarding Excel Google Sheets Quality Assurance Audit Support

Admin / Marketing Support

Wing Assistant

Mar 2021 - Oct 2024 (3 years 7 months)

Provided marketing operations and administrative support for 10+ US-based clients, including lead generation, CRM operations, and performance reporting. Managed Salesforce and Zoho CRM data, created dashboards and weekly reports, and streamlined workflows to save clients 15+ hours weekly.

Marketing Operations Administrative Operations Lead Generation Market Research CRM Management Salesforce Zoho CRM Data Cleaning Data Analysis Dashboard And Reports KPI Tracking Email Marketing Operational Planning Automation Excel Google Sheets Stakeholder Communication

Benefit Operations Administrator

Aon

Oct 2013 - Mar 2016 (2 years 5 months)

Managed benefits administration operations for US-based clients, including enrollment processing, data audits, and eligibility verification. Processed employee benefits data with 99.5% accuracy, resolved 100+ weekly cases ahead of payroll deadlines, and maintained HIPAA and client policy compliance.

Benefits Administration Enrollment Processing Eligibility Verification Data Auditing HIPAA compliance Operational Reporting Cross Functional Collaboration Payroll