Looking for a job

Pradeep Jangid

@pradeepjangid1

I improve business operations through accurate data, customer escalations, reporting, and cross-functional coordination.

India

Message

What I'm looking for

I'm looking for a business operations role where I can use data analysis, reporting, stakeholder coordination, and customer-focused problem-solving to improve processes and deliver timely resolutions.

I've supported business operations at Herbalife, OLA, [24]7.ai, and Teleperformance by managing high-volume records, resolving customer issues, and maintaining accurate operational data. At Herbalife, I used Excel, Pivot Tables, VLOOKUP, and data validation to analyze reports, identify trends, and support process improvements.

I've also investigated fraud-related account activity, handled high-priority escalations, and coordinated with cross-functional teams to deliver timely resolutions. Earlier, I managed recruitment communication, interview scheduling, candidate screening, and onboarding support at Intechtwis.

Experience

Work history, roles, and key accomplishments

Executive

Herbalife

Jan 2025 - Jun 2026 (1 year 5 months)

Managed customer, distributor, order, and transaction records with high accuracy and data integrity. Reviewed business data, identified discrepancies, and coordinated timely resolutions.

Excel Pivot Tables V Lookups Data Validation Operational Reporting Data Analysis Stakeholder Coordination

Executive (Escalations)

OLA

Mar 2024 - Jan 2025 (10 months)

Managed high-priority customer escalations, taking ownership through timely and successful resolution. Prioritized customer issues and follow-ups, maintaining strong relationships through proactive communication.

Customer Escalation Management Prioritization Communication Skills Cross Functional Collaboration Problem Solving

Executive (Fraud Technical Support)

[24]7.ai

Sep 2022 - Feb 2024 (1 year 5 months)

Managed US-based customer interactions, delivering professional support and building customer trust through effective communication. Investigated network and service issues with strong attention to detail, ensuring accurate diagnosis and resolution.

Customer Support Technical Support Fraud Investigation Communication Skills Attention To Detail Cross Functional Collaboration

Executive (Fraud Operations)

Teleperformance

Jul 2021 - Aug 2022 (1 year 1 month)

Investigated unusual reward-point redemptions by reviewing account activity and identifying potential unauthorized use. Verified customer identity and reviewed account history to authenticate high-value redemption requests.

Fraud Operations Investigation Identity Verification Risk Identification Escalation Management

Recruiter

Intechtwis

Mar 2018 - Mar 2021 (3 years)

Managed end-to-end candidate communication and stakeholder coordination. Screened and shortlisted resumes, conducted HR interviews, and supported onboarding activities.

Recruitment Candidate Screening HR Interviewing Stakeholder Coordination Documentation Interview Scheduling