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Kirti Priya Gupta

@kirtipriyagupta

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Operations specialist at Uber who cut document handling time from 17 to 5 minutes through AI-assisted automation.

India

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At Uber, I managed earner onboarding across subsidiaries in the US and Canada, resolving market-specific cases while meeting SLAs and compliance standards. I collaborated with Product, Design, and Engineering on AI-assisted automation that cut document handling time from 17 to 5 minutes.

I also developed Looker Studio dashboards for KPI monitoring and analyzed Jira workflow data to identify bottlenecks and recommend routing improvements. At Amazon, I investigated fraud and risk cases and built Excel dashboards to track investigation metrics and quality gaps.

Experience

Work history, roles, and key accomplishments

Risk and Compliance Specialist II

Uber

Jul 2022 - Oct 2025 (3 years 3 months)

Managed onboarding of Uber earners across US and Canada, resolving complex cases while meeting SLAs and compliance standards. Reduced document handling time by 70% through AI-assisted automation and developed Looker Studio dashboards for KPI monitoring.

Jira Looker KPI Monitoring Root Cause Analysis Process Improvement Stakeholder Management Cross Functional Collaboration AI assisted Automation SOP standardization

Risk Investigator

Amazon

Aug 2019 - Jun 2022 (2 years 10 months)

Processed fraud and risk cases across APAC, US, and European markets while maintaining over 90% investigation quality. Built Excel dashboards to monitor investigation metrics and quality gaps, earning Spot Award and Outstanding Performer recognition.

Fraud Investigation Risk Analysis Excel Dashboarding Quality Assurance Case Management Cross functional Coordination